Sajjad Al Nuaimi
Grapevine,TX
Summary
Technically skilled professional with a strong background in troubleshooting complex systems and leading technical teams. Experienced in structured diagnostics, preventive maintenance, and documentation, with a focus on safety, precision, and reliability.
Overview
2
2
years of professional experience
Work History
IT Services Team Lead
Eynki IT Services
Addison, TX
08.2025 - Current
- Led team in delivering exceptional IT support services, ensuring high customer satisfaction and service quality.
- Developed and implemented training programs for new team members, enhancing onboarding efficiency.
- Streamlined service workflows by identifying bottlenecks and recommending process improvements.
- Coordinated troubleshooting efforts across departments to resolve complex technical issues promptly.
- Established best practices for service delivery, promoting consistency and reliability within the team.
- Mentored junior staff, providing guidance on technical skills and career development opportunities.
IT Field Technician
Bargin Tek Llc
Dallas, TX
03.2024 - 08.2025
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Performed installations, upgrades, and maintenance of IT equipment in various environments.
- Assisted clients with technical support through effective troubleshooting techniques.
- Collaborated with team members to improve service delivery efficiency and response time.
Walmart Associate
Walmart
Allen, TX
11.2023 - 03.2024
- Assisted in maintaining inventory accuracy through regular stock checks and data entry.
- Supported customer service initiatives by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems, ensuring accurate transaction processing and cash handling.
- Collaborated with team members to optimize store layout for enhanced customer experience.
Education
High School Diploma -
Baghdad High School
Baghdad, Iraq06-2010
Skills
- Staff development
- Cross-functional coordination
- Strong leadership
- Customer relations
- Training and mentoring
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Verbal and written communication
- Decision-making
Languages
English
Full Professional
Arabic
Native or Bilingual
Turkish
Full Professional
Spanish
Elementary
Timeline
IT Services Team Lead
Eynki IT Services
08.2025 - Current
IT Field Technician
Bargin Tek Llc
03.2024 - 08.2025
Walmart Associate
Walmart
11.2023 - 03.2024
High School Diploma -
Baghdad High School