ALLYSON FULLER
Summary
Dynamic leader with strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Compliance Services Team Lead
Sovos
12.2023 - Current
- Trained new hires on internal processes, best practices, and client communication
- Mentored and coached team members to ensure successful performance
- Coordinated with management to prioritize assignments based on current issues and business needs
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork.
Senior Compliance Services Representative
Sovos
09.2023 - 12.2023
- Manage 20+ clients through all phases of projects and implementation
- Manage all client information and inquiries using Salesforce
- Worked to increase process efficiency internally, as well as with clients
- Developed and maintained positive relationships with customers through active listening, clear communication, and empathy
- Collaborated with colleagues across departments to provide comprehensive solutions for customers.
Compliance Services Representative
Sovos
09.2022 - 09.2023
- Organized multiple projects simultaneously while meeting deadlines consistently
- Maintained confidentiality of sensitive information while managing confidential files
- Adapted quickly to new technologies, software applications, and office procedures
- Demonstrated strong problem-solving skills while resolving customer issues in an efficient and effective way.
Compliance Services Associate
Sovos
08.2021 - 08.2022
- Provided excellent customer service by promptly responding to inquiries and resolving complaints
- Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service
- Cultivated strong relationships with customers through courteous and helpful communication.
Education
MBA -
Western Governers University
02.2021
Bachelor of Arts in Psychology, Management Studies -
St. Olaf College
Northfield, MN05.2020
Skills
- Salesforce
- Microsoft Office
- Excellent Communication
- Staff Development
- Training and mentoring
- Time Management
Timeline
Compliance Services Team Lead
Sovos
12.2023 - Current
Senior Compliance Services Representative
Sovos
09.2023 - 12.2023
Compliance Services Representative
Sovos
09.2022 - 09.2023
Compliance Services Associate
Sovos
08.2021 - 08.2022
MBA -
Western Governers University
Bachelor of Arts in Psychology, Management Studies -
St. Olaf College