Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sajna K N

Elgin,IL

Summary

Technology leader with over 14 years of experience in enhancing software adoption and aligning stakeholders in enterprise IT. Expertise in leading cross-functional teams to create customer-focused roadmaps that drive business success. Proficient in translating technical capabilities into customer value, influencing renewals, and fostering strong relationships with stakeholders. Specialized in API strategy, analytics, UX design, and cloud integration, committed to continuous improvement and customer success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Technology Analyst

CGI Inc
Chicago, IL
01.2022 - 04.2025
  • Acted as the key liaison between customers and technical teams, guiding software adoption of a modernized customer data platform—driving 40% platform adoption, and enabling smoother onboarding.
    • Developed and executed detailed Technical Adoption Plans aligned to client business goals, ensuring seamless data migration and cross-system integration using REST APIs.
    • Led multiple client workshops to gather feedback, align roadmaps, and refine features based on usage trends, and customer experience metrics.
    • Collaborated with internal stakeholders (Sales, Product, Engineering) to identify customer use cases, improve product value realization, and influence retention strategies.
    • Used SQL and analytics tools to measure adoption, identify engagement drop-offs, and suggest proactive improvements, mitigating potential churn risks.
  • Monitored system performance metrics to ensure optimal operation.
  • Maintained up-to-date documentation on system configurations, processes, and standard operating procedures.
  • Recommended and implemented upgrades to hardware and software to ensure systems remained current and secure.

Technology Analyst

Cognizant Technologies
Chicago, IL
05.2017 - 01.2022
  • Spearheaded customer-centric API adoption strategies, ensuring scalable integration for third-party platforms—accelerating time to value for enterprise clients.
    • Designed and implemented A/B tests to improve customer engagement, influencing adoption-based product enhancements.
    • Facilitated executive-level client sessions to discuss adoption barriers and business needs, resulting in custom integration solutions that increased customer satisfaction.
    • Acted as a technology advocate, collecting customer insights to inform API product enhancements, and influence roadmap prioritization.
    • Maintained 99% platform uptime, ensuring continuous and reliable customer experiences across high-traffic banking systems.
  • Delivered over 300 responsive web components and 2,000+ enhancements for a credit card site with 900K daily users.
  • Created technical specifications, designed user flows, and drove application transformation for regulatory and compliance updates.
  • Collaborated with UX, engineering, and QA on personalization strategies, root cause analyses, and data-driven improvements.
  • Leveraged third-party analytics (Adobe, Tealeaf, Glassbox) for insights that informed roadmap priorities.
  • Served as a subject matter expert and mentor for junior analysts in Agile execution, business documentation, and data validation.
  • Maintained up-to-date documentation on system configurations, processes, and standard operating procedures.
  • Recommended and implemented upgrades to hardware and software to ensure systems remained current and secure.
  • Documented best practices for future reference when building similar applications.
  • Conferred with clients regarding information processing or computation needs.

Web Developer

Cognizant Technologies
Chicago, Illinois
01.2010 - 05.2017
  • Developed secure web applications with a focus on responsive design, reducing vulnerabilities by 60%.
  • Conducted vulnerability assessments, advised on penetration tests, and ensured standards alignment for digital platforms.
  • Led documentation and cleanup of legacy environments for cloud migration readiness.
  • Reviewed project specifications and devised solutions for use across multiple websites.
  • Analyzed user feedback and website analytics to guide continuous improvement of web applications.

Education

Bachelor of Science - Instrumentation And Control Engineering

N.S.S College of Engineering
Palakkad
06-2010

Skills

  • Customer Success and Retention – Stakeholder Alignment, Onboarding, Renewals
  • Software Adoption and Enablement – Technical Adoption Plans, API Strategy, Integration
  • Relationship building – executive engagement, cross-functional collaboration
  • Strategic Thinking and Advocacy – Product Feedback, Customer Workshops, Insights
  • Performance Monitoring – Dynatrace, Adobe Analytics, and CatchPoint
  • Project Management & Tools – Jira, Rally, Miro, and Confluence
  • Business Impact Delivery – A/B Testing, KPIs, Value Realization, Adobe Experience Cloud
  • Cloud and Network Technologies – AWS, REST APIs, System Integration
  • API documentation: Swagger/Postman
  • Programming & Web Technologies: Reactjs, Nodejs,Angular, TypeScript, JavaScript (ES6), HTML5, Java
  • DevOps & CI/CD: Jenkins, Docker, GitHub

Certification

  • Certified SAFe Product Owner / Product Manager (5.0)
  • Certified SAFe Practitioner (4.0)

Timeline

Lead Technology Analyst

CGI Inc
01.2022 - 04.2025

Technology Analyst

Cognizant Technologies
05.2017 - 01.2022

Web Developer

Cognizant Technologies
01.2010 - 05.2017

Bachelor of Science - Instrumentation And Control Engineering

N.S.S College of Engineering

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Sajna K N