Sajourney Pierre
Miami,USA
Summary
Adept LPN at VITAS Healthcare, excelling in patient mobility assistance and delivering exceptional service. Skilled in tracheostomy care and problem-solving, I enhance patient and customer experiences by applying critical healthcare and communication skills. My approach has consistently improved patient satisfaction and service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
LPN
VITAS Healthcare
Miami Lakes, FL
11.2024 - Current
- Communicated with patients with compassion while keeping medical information private.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Observed strict confidentiality and safeguarded all patient-related information.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
Robert Morgan Student
RMEC TECH COLLEGE
MIAMI, FL
08.2022 - 01.2024
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- CNA & LPN Clinical Experience
- Carried out LPN duties and responsibilities while in Clinicals
Customer Care Professional
American Express
Miami, US
07.2021 - 05.2022
- Receive inbound calls from customers who want to open a claim
- Listen, solve problems, answer questions and work with them to find a resolution
- Use your expertise to proactively make recommendations that will help customers avoid future issues
- Relentless drive to provide exceptional customer service
- Excellent communication and listening skills
- Strong attention to detail and problem-solving skills
- Ability to adapt to change and work well in a fast-paced environment
- Ability to multi-task using technology while handling calls
Customer Service Representative
Alorica
Miami, US
11.2019 - 01.2020
- Use your expertise to proactively make recommendations that will help customers avoid future issues
- Relentless drive to provide exceptional customer service
- Excellent communication and listening skills
- Strong attention to detail and problem-solving skills
- Ability to adapt to change and work well in a fast-paced environment
- Ability to multi-task using technology while handling calls
Representative, Customer Service
Assurant
Miami, US
06.2018 - 09.2019
- Speaking to customers over the phone to file claims
- Serving the customer(s) with a friendly and confident tone so that the customer(s) feel a sense of security in my abilities to perform my duty
- Skills to uphold this position: Multi-tasking, friendly and positive attitude, and typing
Education
Practical Nursing Program - Nursing
Robert Morgan Voc-Tech Institute
Miami, FL01.2024
High School Diploma - Education
Miami Palmetto Senior High
Pinecrest, FL06.2017
University of Phoenix-Online Campus
Phoenix, AZMiami Dade College- Nursing AS
Miami, FLSkills
- Patient mobility assistance
- Tracheostomy care
- Infection control
- End-of-life care
- Catheter care
Certification
- CNA, Present, Licensed as a Certified Nursing Assistant
- BLS Certification, LPN, 09/01/24, 07/31/25, Multistate License
Timeline
LPN
VITAS Healthcare
11.2024 - Current
Robert Morgan Student
RMEC TECH COLLEGE
08.2022 - 01.2024
Customer Care Professional
American Express
07.2021 - 05.2022
Customer Service Representative
Alorica
11.2019 - 01.2020
Representative, Customer Service
Assurant
06.2018 - 09.2019
Practical Nursing Program - Nursing
Robert Morgan Voc-Tech Institute
High School Diploma - Education
Miami Palmetto Senior High
University of Phoenix-Online Campus
Miami Dade College- Nursing AS
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