Sakawrat Rujirathammapong
832 Fairview Ave
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, recognized for increasing sales at Saladang Garden through effective upselling. Adept at managing high-volume dining environments while ensuring cleanliness and guest satisfaction. Trained new staff to enhance team performance and fostered positive relationships with regular customers.
Overview
7
7
years of professional experience
Work History
Server
Saladang Garden
05.2023 - Current
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Thai Chef Cuisine
03.2018 - 05.2022
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Worked with vendors to customize courseware to accommodate business needs.
Server
Ramen Tatsunoya
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Thai Thyme
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Bachelor Of Business Administration And Management - Marketing Management
Busapha University
Thailand06.2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- High volume dining
- Performance improvement
Timeline
Server
Saladang Garden
05.2023 - Current
Server
Ramen Tatsunoya
09.2022 - Current
Server
Thai Thyme
04.2022 - Current
Server
Thai Chef Cuisine
03.2018 - 05.2022
Bachelor Of Business Administration And Management - Marketing Management
Busapha University
Similar Profiles
Peter E. JarvisPeter E. Jarvis
Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy MinneapolisExecutive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis
Matthew LudlowMatthew Ludlow
Executive Chef at Tuttons Brasserie Covent Garden / Dirty Martini Covent GardenExecutive Chef at Tuttons Brasserie Covent Garden / Dirty Martini Covent Garden
Elizabeth BlackstoneElizabeth Blackstone
Store Manager at Summerwinds Garden Centers (formerly Armstrong Garden Center)Store Manager at Summerwinds Garden Centers (formerly Armstrong Garden Center)
Zilghem AlvarezZilghem Alvarez
Housekeeping Room Attendant at Residence Inn Boise WestHousekeeping Room Attendant at Residence Inn Boise West
Erica HidalgoErica Hidalgo
American Sign Language Teacher at Cypress Ridge High SchoolAmerican Sign Language Teacher at Cypress Ridge High School