Sakendra Rodgers Hall
Matthews,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Business care Expert (remote)
Iqor (T-mobile)
04.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
Chef/ Deli clerk
Harris teeter - Weddington, NC
01.2022 - 04.2022
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Claim support Representative(Remote)(seasonal)
Insight global - Charlotte, NC
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10.2021 - 12.2021
Verified patient status with Doctors office for workers comp claims.
Manager
South End Body Art - Charlotte, NC
09.2020 - 12.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Benefit Specialist (seasonal)
AmerisourceBergen - Charlotte, NC
10.2019 - 02.2020
Verified patient insurance benefits for a specific drug.
Crew Member
wendey's - Charlotte, NC
02.2018 - 07.2019
- Improved customer satisfaction by providing friendly and efficient service.
Benefits Specialist (seasonal)
AmerisourceBergen - Charlotte, NC
10.2016 - 02.2017
Verified patient insurance benefits for a specific drugs.
Compass Group
Crew Member
09.2013 - 06.2016
- Enhanced customer satisfaction by providing efficient and friendly service at Einstein bagel brothers on the campus of UNCC.
Line Assembler
BIC - Charlotte, NC
02.2012 - 08.2013
- Enhanced production efficiency by assembling components according to specifications and following standard procedures.
Agent
iQor (Sprint)- Charlotte, NC
04.2008 - 12.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High school or equivalent in Diploma -
West Charlotte High School - Charlotte, NC
06.2008
Skills
- Call Center Operations
- Multi-tasker
- Product Promotion
- Research
- Reading Comprehension
- Documentation
- Professional Telephone Demeanor
- Money Handling Abilities
- Technical Support
- Order Fulfillment
- Communication
- Ability to work independently
Additional Information - Other Skills
- Patience
- Attentiveness
- Clear communication skills
- Goal-oriented focus
- Tenacity
- Willingness to learn
- Leadership
Timeline
Business care Expert (remote)
Iqor (T-mobile)
04.2022 - 07.2023
Chef/ Deli clerk
Harris teeter - Weddington, NC
01.2022 - 04.2022
Claim support Representative(Remote)(seasonal)
Insight global - Charlotte, NC
10.2021 - 12.2021
Manager
South End Body Art - Charlotte, NC
09.2020 - 12.2021
Benefit Specialist (seasonal)
AmerisourceBergen - Charlotte, NC
10.2019 - 02.2020
Crew Member
wendey's - Charlotte, NC
02.2018 - 07.2019
Benefits Specialist (seasonal)
AmerisourceBergen - Charlotte, NC
10.2016 - 02.2017
Compass Group
Crew Member
09.2013 - 06.2016
Line Assembler
BIC - Charlotte, NC
02.2012 - 08.2013
Agent
iQor (Sprint)- Charlotte, NC
04.2008 - 12.2010
High school or equivalent in Diploma -
West Charlotte High School - Charlotte, NC
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