LILY BELCHER
Fort Lauderdale,FL
Summary
Personable and dedicated Customer Service Representative with five years experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Remote Patient Care Representative
Call4Health
Delray Beach, FL
01.2023 - 01.2024
- Conduct outbound calls to remind patients of upcoming appointments.
- Assist in scheduling, rescheduling, and canceling appointments for patients.
- Input patient data into the electronic health record system.
- Communicate effectively with patients to maintain customer satisfaction and loyalty.
Remote Customer Engagement Specialist
Hotwire Communications
Fort Lauderdale, FL
01.2021 - 01.2023
- Serve as first point of contact for incoming technical service calls and emails.
- Troubleshot hardware issues and work with service providers to facilitate repairs for end users.
- Deliver remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Remote Healthcare Service Representative
HealthTrust Workforce Solutions
Sunrise, FL
01.2019 - 01.2021
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provide customer service by answering inquiries, resolving complaints, and providing general information to patients regarding healthcare services.
- Verify patient demographic information in order to ensure accuracy of data entry.
Education
High School Diploma -
Etowah High School
Woodstock, GA05-2018
Skills
- Call Management
- Data Entry
- Customer Relations
- Call Center Operations
- Medical Terminology Knowledge
- De-Escalation Techniques
- Microsoft Outlook
- Active Listening
- Multi-Task Management
- Computer Proficiency
- Technical Support
- Appointment Scheduling
Accomplishments
- 3.7 GPA
- Leadership Club President (FCCLA)
- Yearbook Student Life Editor
- 30 Hours Community Service
References
References available upon request.
Timeline
Remote Patient Care Representative
Call4Health
01.2023 - 01.2024
Remote Customer Engagement Specialist
Hotwire Communications
01.2021 - 01.2023
Remote Healthcare Service Representative
HealthTrust Workforce Solutions
01.2019 - 01.2021
High School Diploma -
Etowah High School