Layla Craven
Tampa,FL
Summary
Motivated and detail-oriented professional with experience in the medical field, customer service, food service management, and remote outreach. Skilled at adapting to fast-paced environments, handling multiple priorities, and delivering excellent service. Strong communicator who enjoys building relationships, supporting others, and contributing to positive team dynamics.
Overview
9
9
years of professional experience
Work History
Remote Patient Care Representative
Carenet Health
06.2024 - 05.2026
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Provided clear information about services and procedures to patients and families.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained confidentiality of patient information in compliance with regulations.
- Managed multiple tasks in a fast-paced environment while ensuring quality service delivery.
Server / Cashier /Assistant Manager
Bev's Café
High Springs, USA
07.2017 - 06.2024
- Provided excellent customer service in a fast-paced café environment.
- Managed food and beverage orders efficiently for diverse clientele.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining and serving areas.
- Assisted in training new servers on café procedures and systems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Medical Assistant
Haile Medical Group
Gainesville, USA
01.2022 - 11.2023
- Assisted healthcare providers during patient examinations and procedures.
- Maintained accurate patient records using electronic health systems.
- Prepared examination rooms and ensured cleanliness and organization.
- Conducted routine vital sign checks and documented findings promptly.
- Educated patients on medication usage and post-treatment care.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
Medical Assisting Program -
Santa Fe College
Gainesville, FLHigh School Diploma -
Santa Fe High School
Alachua, FLSkills
- Electronic health records
- Patient scheduling
- Vital signs monitoring
- Medical terminology
- Active listening
- Staff training
- Patient education
- Conflict resolution
References
Aubree Palin
Apalin101@gmail.com
352 222-8283
Gainesville FL
-
Kara Berg
Karaberg@gmail.com
716-545-5484
Tampa FL
Timeline
Remote Patient Care Representative
Carenet Health
06.2024 - 05.2026
Medical Assistant
Haile Medical Group
01.2022 - 11.2023
Server / Cashier /Assistant Manager
Bev's Café
07.2017 - 06.2024
Medical Assisting Program -
Santa Fe College
High School Diploma -
Santa Fe High School