YVETTE WILLIAMS
Charlotte ,NC
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Patient Service Representative Remote
Carolina Health Specialists
Myrtle Beach, South Carolina
06.2026 - Current
- Coordinated communication between patients and healthcare providers to ensure timely and accurate information exchange.
- Managed patient inquiries and resolved issues efficiently, enhancing patient satisfaction.
- Assisted patients with appointment scheduling and insurance verification.
- Processed patient registrations and updated demographic information accurately.
- Maintained accurate patient records in electronic health systems.
- Scheduled laboratory tests and radiology procedures for patients, optimizing workflow for healthcare providers.
- Wrote detailed clinical phone messages for physicians.
- Adhered to HIPAA regulations when handling confidential patient information.
Front Office Assistant/Receptionist
Coastal Carolina Allergy & Asthma
Myrtle Beach, SC
10.2025 - 06.2026
- Greeted and welcomed guests, delivering exceptional customer service and creating a lasting positive first impression
- Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
- Managed incoming calls, efficiently directing them to appropriate departments or individuals to enhance communication flow
- Responded promptly to inquiries from clients or visitors regarding company information or services offered
- Scheduled appointments and maintained calendars for multiple executives, optimizing time management
- Collaborated with other departments to coordinate interoffice communications effectively
- Maintained professionalism and empathy while interacting with customers, fostering a supportive and positive experience
- Maintained confidentiality of sensitive information while handling documents or interacting with clients/guests
Medical Receptionist
Vaught Eye Associates
Conway, SC
04.2022 - 07.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Scheduled and confirmed appointment reminders via phone calls and emails, contributing to reduced no-show rates. for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Processed financial transactions for co-payments and self-pay fees, ensuring compliance with company policies. related to co-payments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Provided administrative support to medical staff, assisting with clerical tasks.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Acted as a liaison between patients and healthcare providers, facilitating effective communication. between patients and healthcare providers, ensuring clear communication of necessary information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Office Administrative Assistant
For Your Eyes Site
Myrtle Beach, SC
11.2020 - 03.2022
- Coordinated communications, financial processing, registration, and recordkeeping to streamline administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Aided in onboarding by training new hires on office procedures, software applications, and company policies to enhance integration.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by enforcing confidentiality protocols and securing document storage practices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance coverage and updated demographic and health history records.
Housekeeping Supervisor
Oasis Outsourcing
North Myrtle Beach, SC
06.2019 - 03.2020
- Assigned housekeeping staff to shifts and room blocks based on skills and daily needs, ensuring optimal coverage.
- Trained and mentored new personnel, improving service quality and team performance.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues, enhancing customer satisfaction and fostering trust.
- Communicated repair needs to maintenance staff.
Asst. Housekeeping Manager
Myrtlewood Villas
Myrtle Beach, SC
02.2016 - 09.2018
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Coordinated special projects, including deep cleans and major event preparations, to maintain guest experience during operations.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
Receiving Clerk
CHF Industries Inc.
Loris, SC
07.2015 - 02.2016
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Inspected incoming shipments for accuracy and quality standards.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Recorded received items in inventory management system.
- Completed paperwork including packing slips, bills of lading, and receiving reports accurately and on time.
- Managed returns process with accurate documentation and timely inventory adjustments, maintaining stock integrity.
- Coordinated with suppliers to resolve delivery schedule issues and discrepancies, ensuring timely receipt of shipments.
- Organized warehouse space to enhance product placement and access, improving overall retrieval efficiency.
- Collaborated with other departments to streamline receiving workflows.
- Maintained cleanliness and organization of receiving area for safety compliance.
Medical Receptionist
Chiropractic Wellness Center
Durham, NC
04.2013 - 02.2015
- Scheduled, coordinated and confirmed appointments and meetings.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Handled multi-line phone system, greeting patients and ensuring smooth communication.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Organized and maintained clean front office area, enhancing professionalism and creating welcoming environment for visitors and employees.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on an evolving basis to organize and schedule appropriate care.
- Guided patients through online patient portal, troubleshooting issues to improve user experience.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Green Sea Floyds High School
Green Sea, SC06-2006
Skills
- Electronic health records
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Medical terminology
- Time management
- Problem solving
- Attention to detail
- Conflict resolution
- Phone etiquette
- Directing callers
- Data entry
- Documentation accuracy
- Shipping and receiving
- Barcode scanning
- Material handling
- Warehouse organization
- Materials transport
- Invoice verification
- Teamwork and cooperation
- Staff training
- Quality control
- Administrative support
- Record keeping
- Cleaning and sanitation
- Insurance verification
- Patient scheduling
- Medical billing
- Dispute resolution
- Medical billing and collections
- Collections
- Verbal and written communication
- Deductible management
- Payment posting
- Claims processing
Certification
Driver's License, CPR Certification, ServSafe
Timeline
Patient Service Representative Remote
Carolina Health Specialists
06.2026 - Current
Front Office Assistant/Receptionist
Coastal Carolina Allergy & Asthma
10.2025 - 06.2026
Medical Receptionist
Vaught Eye Associates
04.2022 - 07.2025
Office Administrative Assistant
For Your Eyes Site
11.2020 - 03.2022
Housekeeping Supervisor
Oasis Outsourcing
06.2019 - 03.2020
Asst. Housekeeping Manager
Myrtlewood Villas
02.2016 - 09.2018
Receiving Clerk
CHF Industries Inc.
07.2015 - 02.2016
Medical Receptionist
Chiropractic Wellness Center
04.2013 - 02.2015
High School Diploma -
Green Sea Floyds High School