PARIS WILLIAMS
Philadelphia ,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Remote Patient Care Representative
Cigna Evernorth Services Inc
Philadelphia, PA
10.2023 - Current
- Collaborated with insurance companies on payment issues, requiring attention to detail and negotiation expertise
- Resolved patient billing and insurance issues
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Took high volume incoming calls for Express Scripts, in regard to member prescriptions, and also member health insurance
Home Health Aide
Red Lion Home Care
Wynnewood, PA
01.2018 - 11.2021
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
Medical Insurance Triage Agent
Harte Hanks
Langhorne, PA
04.2017 - 12.2017
- Managed insurance company inquiries, resolved service problems, documented customer requests, and finalized policy adjustments
- Received incoming calls for Medical Mutual of Ohio and Independence Blue Cross Blue Shield
- Kept log of calls and Verifying client Demographics
- Discussed insurance issues with clients, ensuring they were knowledgeable about their insurance policies
- Set clients up with Insurance Agents in their areas to begin new policies
Technical Support Representative
Sykes Enterprises, Incorporated
Langhorne, PA
09.2014 - 03.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Installed, configured and maintained computer systems and network connections
- Coordinated with Level1 technical support specialists to take over calls outside their level of support for Nikon photography equipment
Department Manager
Macy's
Langhorne, PA
03.2010 - 12.2013
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Set aggressive targets for employees to drive company success and strengthen motivation
Education
HS Diploma - undefined
Pennsbury High School
Fairless Hills, PASkills
- Time Management
- Critical Thinking
- Telephone Etiquette
- Adaptability and Flexibility
- Healthcare Knowledge
- Customer Service
- Empathy and Compassion
- Active Listening
- Insurance Verification
- Insurance Coverage Verification
- Medical terminology
- Scheduling
- HIPAA compliance
- Office administration
- Patient documentation
Timeline
Remote Patient Care Representative
Cigna Evernorth Services Inc
10.2023 - Current
Home Health Aide
Red Lion Home Care
01.2018 - 11.2021
Medical Insurance Triage Agent
Harte Hanks
04.2017 - 12.2017
Technical Support Representative
Sykes Enterprises, Incorporated
09.2014 - 03.2017
Department Manager
Macy's
03.2010 - 12.2013
HS Diploma - undefined
Pennsbury High School