PARIS WILLIAMS
Henderson,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Remote Patient Care Representative
Cigna Evernorth Services Inc
10.2023 - Current
- Collaborated with insurance companies on payment issues, requiring attention to detail and negotiation expertise.
- Resolved patient billing and insurance issues.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Took high volume incoming calls for Express Scripts, in regard to member prescriptions, and also member health insurance.
Home Health Aide
Red Lion Home Care
01.2018 - 11.2021
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term professional relationships.
- Offered patients and families emotional support, with instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Medical Insurance Triage Agent
Harte Hanks
04.2017 - 12.2017
- Managed insurance company inquiries, resolved service problems, documented customer requests, and finalized policy adjustments.
- Received incoming calls for Medical Mutual of Ohio and Independence Blue Cross Blue Shield.
- Kept log of calls and verifying client demographics.
- Discussed insurance issues with clients, ensuring they were knowledgeable about their insurance policies.
- Set clients up with insurance agents in their areas to begin new policies.
Technical Support Representative
Sykes Enterprises, Incorporated
09.2014 - 03.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Installed, configured, and maintained computer systems and network connections.
- Coordinated with level1 technical support specialists to take over calls outside their level of support for Nikon photography equipment.
Department Manager
Macy's
03.2010 - 12.2013
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation for sales.
Education
HS Diploma -
Pennsbury High School
Fairless Hills, PASkills
- Time Management
- Critical Thinking
- Telephone Etiquette
- Adaptability and Flexibility
- Healthcare Knowledge
- Customer Service
- Empathy and Compassion
- Active Listening
- Insurance Verification
- Insurance Coverage Verification
Timeline
Remote Patient Care Representative
Cigna Evernorth Services Inc
10.2023 - Current
Home Health Aide
Red Lion Home Care
01.2018 - 11.2021
Medical Insurance Triage Agent
Harte Hanks
04.2017 - 12.2017
Technical Support Representative
Sykes Enterprises, Incorporated
09.2014 - 03.2017
Department Manager
Macy's
03.2010 - 12.2013
HS Diploma -
Pennsbury High School