SAKETHIA JOHNSON
Department of Social Services (DSS)
Columbia,SC
14
years of professional experience
Results-oriented Casework Professional with expertise in client assessment, resource coordination, and crisis intervention. Delivered impactful client advocacy through effective navigation of complex social systems and timely access to essential resources. Committed to enhancing client well-being by fostering collaboration and building strong rapport with clients.
Work History
Package Handler
3 Years 2 Months- Operated package sorting equipment to ensure timely and accurate processing of shipments.
- Conducted quality checks on inbound and outbound packages, maintaining high standards of accuracy.
- Collaborated with team members to streamline workflow and improve overall operational efficiency.
- Implemented safety protocols to minimize workplace accidents and enhance team compliance.
- Assisted in training new employees on package handling procedures and safety guidelines.
Case Worker 1
7 Years 9 Months- Located non-custodial parents and scheduled court cases to establish child support agreements.
- Assessed client needs and developed personalized service plans to enhance support outcomes.
- Coordinated resources and referrals for clients to access essential services effectively.
Human Service Specialist
8 Months- Provided care to adult residents with mental health issues.
- Developed individualized service plans to address client needs and improve outcomes.
- Coordinated multidisciplinary team meetings to evaluate and enhance client care strategies.
Human Service Assistant
6 Months- Provides direct care to mentally ill adult residents, as well as, assists and instructs residents in needs of daily living like cooking, cleaning, budget planning.
- Monitored client progress and reported changes to case managers for timely interventions.
- Advocated for client rights and access to resources within the community framework.
Special Services/Cashier
4 Years- Demonstrated in-depth product knowledge to assist customers effectively.
- Resolved customer issues to enhance satisfaction and loyalty.
- Followed procedures for timely, accurate checkout to minimize delays.
Sales Associate/Cashier
1 Year 5 Months- Processed transactions quickly and accurately, ensuring customer satisfaction.
- Efficiently manage cash receivables and payables.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Trained new associates on operational procedures and customer service protocols.
Education
Bachelor's - Social Work
Associate of Applied Science - Human Services
High School Diploma
Skills
Logistics optimization
Warehouse safety
Effective communication
Positive demeanor
Record keeping
Package sorting techniques
Customer service
Retail merchandising
Physical endurance
Creative problem solver
Safety compliance
Team communication
Operational support
Quality assurance
Inventory management
Timeline
Package Handler
Federal Express
06.2023 - CurrentRead More
Case Worker 1
Department of Social Services (DSS)
11.2018 - CurrentRead More
Human Service Specialist
Lexington County Mental Health
03.2018 - 11.2018Read More
Human Service Assistant
Gregory's Community Care
08.2017 - 02.2018Read More
Special Services/Cashier
Home Depot
10.2013 - 10.2017Read More
Sales Associate/Cashier
Wal-Mart
05.2012 - 10.2013Read More
Colleton County High School
High School Diploma
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Greenville Technical College
Associate of Applied Science from Human Services
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Limestone College
Bachelor's from Social Work
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