Sakevia Bivins
Starkville,MS
Summary
Dedicated person with professional knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Energetic person committed to encouraging intellectual, social and emotional development in children. Hands-on experience assisting in lesson planning, preparing classroom for activities and assisting children with toileting and meal needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Apple
03.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Preschool Teacher's Assistant
Cadence Academy
01.2023 - 03.2023
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
Retail Sales Associate
Carter's
11.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Pass And Registration
Air Force
07.2021 - 01.2022
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Encouraged social interaction among peers through cooperative learning activities
- Assisted with the planning and implementation of age-appropriate activities to engage preschool children in learning experiences
- Prepared nutritious snacks for the children according to guidelines set by the school district
- Provided a safe and secure environment for children to play and learn
- Observed individual students' behaviors and development levels to provide feedback to teachers
- Organized daily classroom activities that were both fun and educational for the children.
Military Police Officer
Air Force
03.2020 - 04.2021
- Prepared documents related to registration activities including consent forms and release of information requests
- Prepared reports on daily operations at the end of each shift
- Monitored the lobby area for any suspicious activities or persons
- Provided excellent customer service to all visitors
- Assisted with special events such as conferences or conventions by providing directions or other assistance
- Enforced traffic laws and ordinances using radar to check speeds
- Leveraged data to inform preventative patrol tactics and problem-solving strategies
- Patrolled assigned areas to identify potential threats or suspicious activity
- Performed routine maintenance checks on vehicles used for patrol duties
- Utilized combat and weapons training to maintain safety of grounds
- Responded to domestic disputes to resolve issues
- Prepared traffic accident reports using basic mathematical formulas to compute speed and skid marks.
Military Police Officer
Air Force
01.2019 - 03.2020
- Utilized combat and weapons training to maintain safety of grounds
- Recorded facts to prepare reports documenting incidents and activities
- Patrolled assigned areas to identify potential threats or suspicious activity
- Utilized specialized law enforcement training to enforce laws on military installations
- Upheld public trust and provided excellent service to different communities
- Diffused volatile situations using training and expertise.
Police Officer
Air Force
06.2018 - 01.2019
- Utilized combat and weapons training to maintain safety of grounds
- Recorded facts to prepare reports documenting incidents and activities
- Patrolled assigned areas to identify potential threats or suspicious activity
- Utilized specialized law enforcement training to enforce laws on military installations
- Upheld public trust and provided excellent service to different communities
- Diffused volatile situations using training and expertise.
Business Owner
Mia's Shoebox
01.2016 - 06.2018
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
Bachelor Of Business Administration In BBA Candidate -
Mississippi State University
Mississippi State, MS01.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Small business operations
- Patience and Empathy
- Age-Appropriate Activities
- Parent-Teacher Communication
- Gross Motor Skills Development
- Teamwork
- Teamwork and Collaboration
Personal Information
Date of Birth: 05/08/2000
Awards
- Air Force Achievement Medal
- AF Outstanding Unit Award
- AF Good Conduct Award
- National Defense Service Medal
- Global War On Terrorism Service Medal
- Korean Defense Service Medal
Certification
CPR certified
AED certified
Taser certified
OC spray certified
Timeline
Customer Service Representative
Apple
03.2023 - 07.2023
Preschool Teacher's Assistant
Cadence Academy
01.2023 - 03.2023
Retail Sales Associate
Carter's
11.2022 - 01.2023
Pass And Registration
Air Force
07.2021 - 01.2022
Military Police Officer
Air Force
03.2020 - 04.2021
Military Police Officer
Air Force
01.2019 - 03.2020
Police Officer
Air Force
06.2018 - 01.2019
Business Owner
Mia's Shoebox
01.2016 - 06.2018
Bachelor Of Business Administration In BBA Candidate -
Mississippi State University
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