Sakina Cain
NYC Department of Parks and Recreation
Far Rockaway,USA
1
Certification
15
Years of experience
Experienced support professional with strong focus on team collaboration and achieving results. Adept at assisting with daily tasks, ensuring smooth operations, and adapting to changing needs. Skilled in communication, organization, and problem-solving. Valued for reliability, flexibility and ability to contribute positively to team dynamics.
Work History
City Seasonal Aide
1 Year 1 Month- Community Outreach Coordinator: Provided information about parks to community members, education, safety via in-person/phone, ensuring community well-being
- Supported park programs by coordinating events and activities, enhancing community engagement.
- Operated landscaping equipment to support park beautification efforts and recreational activities.
- Assisted in daily maintenance of parks, ensuring cleanliness and accessibility for visitors.
Ambassador: Cleaning
4 Months- Cleaning Ambassador: ensured cleanliness of Seagate Rehabilitation and Nursing Center by removing debris and preventative maintenance
- Cultivated collaborative workflow by engaging with team members to enhance communication.: cultivated strong relationships with vendors and partners to foster business growth
- Environmental Steward: kept public areas pristine on and around SR & Nursing Center through equipment upkeep
Groundskeeper: Seasonal Position
1 Year 11 Months- Preserved green spaces in NYC by maintaining landscapes and plant health: played a vital role in preserving the beauty and functionality of NYC's green spaces/landscaping; maintained cleanliness and upkeep of city parks, playgrounds, green streets and other spaces
- Performed landscaping tasks including planting, mowing, trimming, blowing and weed whacking to enhance property appearance.
- Collaborated with park staff to coordinate event setups, enhancing visitor experience during community activities.
- Conducted inspections of park facilities to identify maintenance needs, ensuring compliance with safety standards.
Representative: Call Center
1 Year 9 Months- Customer Service Excellence: Managed customer inquiries, providing effective solutions to enhance client satisfaction.
- Managed high-volume Inbound calls while verifying cases and processing incoming data efficiently
- Resolved complex client issues through detailed investigation and effective communication: resolved 20+ complex issues weekly, maintaining operational fluidity and client satisfaction
Community Organizer: Youth
2 Years 1 Month- Youth Community Organizer: Played a key role in advocating for essential services and resources, enrolled eligible youth in training services from local non-profits, enhancing their skills and employability
- Led strategic planning sessions to address youth needs and program improvements.
- Mentored junior organizers in effective community engagement strategies and best practices.
- Spoke at public events, evangelizing for organizational goals and interests.
Teacher's Aide
3 Months- Student Reading Progress: mentored students with low reading levels, helping them achieve reading levels above their initial assessments
- Data Management: maintained accurate student records, including attendance and performance metrics, to support academic tracking
- Supported classroom management by facilitating group activities and maintaining a positive learning environment.
- Assisted lead teachers in developing and implementing individualized student learning plans.
Education
High School Diploma
Skills
Community Engagement/Events
Team Leadership
Performance Management
Talent Development
Conflict Resolution
Time management
Attention to detail
Adaptability
Data Analysis
MS Office Suite
Computer Literacy
Document editing
Communication skills
Patient
Certification
Microsoft Office Specialist - Word, Outlook, PowerPoint
Timeline
City Seasonal Aide
NYC Department of Parks and Recreation
06.2023 - 07.2024Read More
Ambassador: Cleaning
JCCGCI - Alliance for Coney Island
05.2021 - 09.2021Read More
Groundskeeper: Seasonal Position
NYC Department of Parks and Recreation
08.2018 - 07.2020Read More
Representative: Call Center
On Process Technology
11.2013 - 08.2015Read More
Teacher's Aide
HBC Community Center
06.2010 - 09.2010Read More
Community Organizer: Youth
Teen Empowerment
01.2010 - 02.2012Read More
Eagleton Community High School
High School Diploma
Read More
Career Highlights
- Versatile Career Background - transitioned across Social Services, Community Organization and Call Center roles
- Bilingual Communication - fluency in English & American Sign Language to enhance Accessibility/Inclusivity