SAKINA MUNGAI
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Kens Gift Shop
01.2018 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Policy Analyst Intern
Greater Cincinnati Employers Group on Health
01.2023 - 05.2024
- Enhanced team efficiency by streamlining workflows, maintaining organized databases, and documenting project updates regularly.
- Informed internal teams about relevant legislative updates impacting policy decisions through concise briefing notes.
- Assisted in the creation of policy briefs, white papers, and presentations to convey complex information effectively.
- Developed strong analytical skills through rigorous data manipulation and interpretation tasks.
Administrative Assistant/Receptionist
Xavier Office of Disability Services
08.2021 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
Shelter Volunteer
Opera Padre Marella
01.2022 - 05.2022
- Collaborated with local organizations to secure donations of food, clothing, and other essential items for the shelter's operations.
- Organized laundry facilities' schedules ensuring proper hygiene practices were maintained throughout the premises.
- Managed meal preparation shifts, ensuring timely delivery of nutritious meals to all shelter guests.
Education
Bachelor of Arts - Political Science
Xavier University
Cincinnati, OH05.2024
High School Diploma -
Mount Paran Christian School
Kennesaw, GA05.2020
Skills
- Strategic Planning
- Financial Management
- Project Management
- Customer Relationship Management (CRM)
- Operations Management
- Microsoft Excel
- Microsoft Word
- Office Management
- Microsoft PowerPoint
- Office Administration
- Excel spreadsheets
- Scheduling and calendar management
- Administrative Support
- Customer and client relations
Engagement and leadership
- Biology Club, Treasurer, 04/2021, 05/2024
- Pre-Law Association, Active Member, 01/2021, 05/2024
- Strong Women Exercising and Thriving (SWEAT), Active Member, 08/2021, 05/2024
- Refuge Xavier, President, 08/2022, 05/2024
Timeline
Policy Analyst Intern
Greater Cincinnati Employers Group on Health
01.2023 - 05.2024
Shelter Volunteer
Opera Padre Marella
01.2022 - 05.2022
Administrative Assistant/Receptionist
Xavier Office of Disability Services
08.2021 - 05.2024
Assistant Manager
Kens Gift Shop
01.2018 - Current
Bachelor of Arts - Political Science
Xavier University
High School Diploma -
Mount Paran Christian School
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