SAKINAH HUMMONS
Dayton,OH
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
JFS Caseworker I, JFS I & II
Montgomery County Job & Family Services
09.2018 - Current
- Interviewed applicants about Medicaid, SNAP, or Case applicants per day to determine eligibility for public assistance programs
- Developed digital databases, supported fair and transparent public assistance programs, maintained enrollment spreadsheets, triaged inquiries, audited group administration services, processed enrollment and service change forms, collected applicant and beneficiary information, verified employment data, identified and investigated suspected cases of fraud or abuse, scheduled benefits claimants, determined and authorized program assistance, maintained records, assisted applicants with obtaining program support, answered inquiries, prepared reports, testified in court, maintained investigative records, and prepared recommendations for organizational changes.
Insurance Sales Agent
Jillian Faggionato, State Farm Insurance Agent
07.2017 - 03.2018
- Maintained customer accounts, determined client needs, oversaw customer financial accounts, made product recommendations, oversaw a team of customer service representatives, followed communication guidelines, upgraded and canceled customer accounts, handled customer complaints, assisted callers with navigating the corporate website, reached out to customers to verify account information, ensured customer satisfaction, assisted customers in placing orders and handling refunds, cold called potential customers, and informed existing customers of promotions and deals.
Insurance Sales Agent
Farmers Insurance Group
01.2017 - 06.2017
- Contacted policyholders, maintained clients, promoted policy sales, assessed insured property value, developed marketing strategies, obtained binder coverage, customized insurance programs, increased revenue, acquired new product and service knowledge, and addressed customer needs.
Life Insurance Agent
Lincoln Heritage Life Insurance Company
09.2014 - 10.2016
- Maintained partnerships with insurance company representatives and underwriters, educated clients about different life insurance policies, scheduled visits and presentations, promoted company products and services, gathered financial resources and needs data, set up clients with new policies, checked compensation and payouts, maintained clients through personalized acquisition and retention strategies, obtained binder coverage, customized insurance programs, and addressed customer needs.
Customer Service Representative
Metropolitan Life Insurance
10.1999 - 10.2009
- Interviewed prospective clients, processed applications and payments, presented insurance policy options, anticipated needs and resolved problems, developed and implemented new underwriting guidelines, pursued continuing education and training, demonstrated ability to manage multiple tasks, followed up with customers, delivered fast and friendly service, collaborated with colleagues, documented and resolved customer service issues, updated records, acknowledged and directed customer requests, attended meetings, and referred unresolved customer grievances.
Education
Coursework Towards Life, Health, Property, & Casualty License In Insurance -
Wright State University
Dayton, OHPolical - Science -
Hondros College of Business
Dayton, OHDiploma - Political Science
Jefferson High School
Dayton, OH05.1996
Skills
- Communication
- Dedicated
- Detail-oriented
- Problem Solving
- Teamwork
- Adaptability
- Time management
- Interpersonal skills
- Customer service
- Sound judgment
- Customer relations
- Positive attitude
- Team leadership
- Scheduling
- Basic math abilities
- Relationship building
- Work planning
- Tech-savvy
- Application support
- Critical thinking
- Recordkeeping
- Attention to detail
- Math competency
- Materials organization
- Analytical thinking
- Decision making
Awards
- Montgomery Job & Family Service Awards
- ADAPTABILITY AND FLEXIBILITY-UNIT 80 (5th Award)
- MEDICAID AND NET APPLICATION TIMELINESS (4th Award)
- SNAP APPLICATION TIMELINESS (8th Award)
- CSS QUEUE LEADERS (3rd Award)
- As a Team Unit 47 we have been awarded Medicaid and Time Timing Award on serval occasion
References
References available upon request
references will be provided upon request
Certification
I have currently received have my current health property and casualty insurance license
Timeline
JFS Caseworker I, JFS I & II
Montgomery County Job & Family Services
09.2018 - Current
Insurance Sales Agent
Jillian Faggionato, State Farm Insurance Agent
07.2017 - 03.2018
Insurance Sales Agent
Farmers Insurance Group
01.2017 - 06.2017
Life Insurance Agent
Lincoln Heritage Life Insurance Company
09.2014 - 10.2016
Customer Service Representative
Metropolitan Life Insurance
10.1999 - 10.2009
Coursework Towards Life, Health, Property, & Casualty License In Insurance -
Wright State University
Polical - Science -
Hondros College of Business
Diploma - Political Science
Jefferson High School
I have currently received have my current health property and casualty insurance license
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