Sakinah Hummons
Dayton,OH
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
25
25
years of professional experience
Work History
JFS II
Montgomery County Job & Family Services
Dayton, OH
09.2018 - Current
- Interviewed applicants about their Medicaid, Medicare, SNAP, or Cash Assistance Case applicants per day to determine eligibility for public assistance programs
- Computed budgets; verified documents submitted to support public assistance requests; approved or denied applications for public assistance
- Explained to recipients their rights, procedures, programs, policies, and available services
- Referred customers to other government or private agencies; reviewed eligibility determination in quality control capacity
- Prepared reports; computed over/under payments; reported findings and amounts of improper payments
- Maintained enrollment spreadsheets for tracking and statistical purposes
- Triaged high volume of inquiries and assigned cases to personnel for review
- Managed rolling caseload of eligibility assessments for economic service assistance programs
Insurance Sales Agent
Jillian Faggionato, State Farm Insurance Agent
Dayton, OH
07.2017 - 03.2018
- Maintained customer accounts and meticulously recorded all relevant account information
- Conducted thorough assessments of client needs, ensuring their specific requirements are met before selecting suitable insurers to underwrite policies
- Supervised and managed customer financial accounts, as well as efficiently processing customer adjustments
Insurance Sales Agent
Farmers Insurance Group
West Chester, OH
01.2017 - 06.2017
- Contacted policyholders and modified plans to reflect changing requirements and preferences
- Maintained clients through personalized acquisition and retention strategies
- Promoted policy sales with explanations of plan features and advantages over competitor products
Life Insurance Agent
Lincoln Heritage Life Insurance Company
Dayton, OH
09.2014 - 10.2016
- Maintained partnerships with insurance company representatives and underwriters
- Educated clients about different whole- and term-life policies available for purchase
- Scheduled on-site visits and presentations to connect with new, established and potential clients
Customer Service Representative
Metropolitan Life Insurance
Dayton, OH
10.1999 - 10.2009
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage
- Processed applications, payments, corrections, endorsements and cancellations
- Presented and clearly explained insurance policy options to clients based on their needs and goals
Education
Coursework Towards Life, Health, Property, & Casualty License - Poloitical Science
Hondros College of Business
Dayton, OH08.2005
Insurance - Insuracne
Wright State University
Dayton, OH09.2001
Diploma - Political Science
Jefferson High School
Dayton, OH05.1996
Skills
- Communication
- Dedicated
- Detail-oriented
- Problem Solving
- Teamwork
- Adaptability
- Time management
- Interpersonal skills
- Customer service
- Sound judgment
- Customer relations
- Positive attitude
- Team leadership
- Scheduling
- Basic math abilities
- Relationship building
- Work planning
- Tech-savvy
- Application support
- Critical thinking
- Recordkeeping
- Attention to detail
- Math competency
- Materials organization
- Analytical thinking
- Decision making
References
References available upon request.
Awards
- ADAPTABILITY AND FLEXIBILITY-UNIT 80 (5th Award)
- MEDICAID AND NET APPLICATION TIMELINESS (4th Award)
- SNAP APPLICATION TIMELINESS (8th Award)
- CSS QUEUE LEADERS (3rd Award)
- As a Team Unit 47 we have been awarded Medicaid and Time Timing Award on several occasions.
Timeline
JFS II
Montgomery County Job & Family Services
09.2018 - Current
Insurance Sales Agent
Jillian Faggionato, State Farm Insurance Agent
07.2017 - 03.2018
Insurance Sales Agent
Farmers Insurance Group
01.2017 - 06.2017
Life Insurance Agent
Lincoln Heritage Life Insurance Company
09.2014 - 10.2016
Customer Service Representative
Metropolitan Life Insurance
10.1999 - 10.2009
Coursework Towards Life, Health, Property, & Casualty License - Poloitical Science
Hondros College of Business
Insurance - Insuracne
Wright State University
Diploma - Political Science
Jefferson High School