Ashley Griffin
Springfield,OH
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Recent graduate with foundational knowledge in Human Respirce Management and hands-on experience gained through academic projects.
Demonstrates strong teamwork, problem-solving, and time-management skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
JFS Specialist II
Montgomery County
Dayton, OH
08.2016 - Current
- Processing SNAP, Medicaid, and TANF assistance applications to comply with federal and state regulations. As a government agency we work daily to ensure the residents of Montgomery County are provided with the help they need to ensure healthy families.
- Managed service requests, ensuring timely resolution and customer satisfaction.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Processing Specialist
Assurant
Springfield, OH
07.2013 - 07.2016
- Responsibilities:
- Processed mortgage payments, ensured accurate coverage, and made calls to insurance companies and agents to verify customer information and coverage.
- Skills Used:
- Keyboarding, independent working skills, customer service, and attention to detail.
- Reduced manual data entry errors through implementation of automated invoice processing software.
- Expedited document processing with accurate data entry and timely filing.
- Streamlined data entry processes, reducing errors and increasing overall productivity.
InStore Personal Banker
US Bank
Trotwood, OH
02.2012 - 12.2012
- Assisted customers in account management, ensuring accurate transactions and timely responses to inquiries.
- Collaborated with team members to enhance service delivery and streamline banking processes for improved client satisfaction.
- Analyzed client data to provide tailored financial advice, contributing to increased customer retention rates.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Office Assistant/Receptionist
Metal Stampings Unlimited
Springfield, OH
02.2007 - 03.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associate of Science - Business Management
Clark State Community College
Springfield, OHBachelors Degree - Human Resource Management
Walden University
Minneapolis, MN01.2025
Associate of Science - Marketing
Clark State Community College
SpringfieldAssociate of Science - Logistics and Supply Chain Management
Clark State Community College
Springfield, OHCertificate - Supervisory
Clark State Community College
Springfield, OHCertificate - Small Business Management
Clark State Community College
Springfield, OHCertificate - Customer Service
Clark State Community College
Springfield, OHSkills
Customer relations
Expert problem solving
Analytical thinking
Documentation management
Advanced communication
Proficient in software
Quality assessment
Compliance monitoring
Workflow automation
Teamwork and collaboration
Time management
Problem-solving
Multitasking
Attention to detail
Organizational skills
Task prioritization
Active listening
Timeline
JFS Specialist II
Montgomery County
08.2016 - Current
Processing Specialist
Assurant
07.2013 - 07.2016
InStore Personal Banker
US Bank
02.2012 - 12.2012
Office Assistant/Receptionist
Metal Stampings Unlimited
02.2007 - 03.2008
Bachelors Degree - Human Resource Management
Walden University
Associate of Science - Business Management
Clark State Community College
Associate of Science - Marketing
Clark State Community College
Associate of Science - Logistics and Supply Chain Management
Clark State Community College
Certificate - Supervisory
Clark State Community College
Certificate - Small Business Management
Clark State Community College
Certificate - Customer Service
Clark State Community College