Sakina Zongo
Alexandria,VA
Summary
Dedicated and resourceful Field Assistant bringing proven expertise in handling basic service calls and diverse administrative needs. Works well to independently develop and implement technical solutions. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Resourceful professional skilled in training facilitation and therapeutic support. Successfully organized staff development workshops, enhancing team efficiency and client care strategies.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
FIELD ASSISTANT BEHAVIOR SPECIALIST
Therapeutic Alliance LLC
Virginia Beach, USA
04.2025 - Current
- Assisted in client intake and assessment processes for therapy sessions.
- Coordinated scheduling of appointments for clients and therapists.
- Implemented feedback systems to improve service delivery and client satisfaction.
- Organized workshops and training sessions for staff development initiatives.
- Supported therapeutic interventions by preparing materials and resources.
- Collaborated with team members to enhance care strategies for clients.
- Conducted follow-up calls to ensure client engagement and adherence to treatment plans.
- Assisted clients in accessing therapeutic services and support programs.
- Assisted in coordinating therapeutic sessions for clients with diverse needs.
- Conducted training sessions for staff on behavior management techniques and interventions.
- Facilitated group therapy sessions to enhance social skills and peer interactions.
SUPERVISOR
Lidl
Virginia, USA
10.2022 - 03.2025
- Ensure excellent customer service by meeting customer needs.
- Provide clear and direct communication to both customers and team members.
- Ensure that all store spaces are clean, well maintained, and properly merchandised.
- Ensure product availability through unpacking and stocking merchandise as needed.
- Ensure a high level of productivity by maintaining effective and efficient work practices.
- Ensure that freshness, cleanliness, and quality control standards are met.
- Bake goods and maintain presentation of bakery products within our bakery.
- Operate the cash register while following all cash handling procedures.
- Execute loss prevention efforts within the store.
- Implement store tasks as delegated by the Store Management team.
- Be knowledgeable about our product assortment.
- Perform other duties as assigned.
REGISTERED BEHAVIOR TECHNICIAN
Attain ABA THERAPY
Virginia, USA
09.2022 - 02.2025
- Work with children and impact their lives-every day is fulfilling and meaningful!
- Receive excellent training and experience.
- Provide ABA Therapy for clients diagnosed with Autism Spectrum Disorder and other development disorders.
- Follow specific protocol for each client and implement individualized ABA programs as set by the treatment plan and directed by BCBA or qualified health professional.
- Document client sessions by recording data, writing quality session notes and inputting timesheets.
- Develop strong rapport with the client and family and work with parents to ensure the child is meeting their goals.
- Communicate with supervisors on case updates, changes in schedule, and availability.
- Participate in supervision sessions and team meetings.
- Complete training and competency necessary to obtain RBT certification.
- Maintain appropriate professional conduct and boundaries at all times, client confidentiality, and ensure timely communication with families.
GENERAL MANAGER
Burkindi Restaurant LLC
Newark, USA
01.2018 - 08.2022
- Hire, train, and coach staff members on customer service skills and food and beverage knowledge.
- Implement a revised inventory system focused on storage conditions, and ordering techniques resulting in a decrease in losses created by food waste.
- Maintain an employee retention rate of 95% through training programs, periodic performance reviews, and motivational coaching tactics.
- Exceed monthly goals by training staff on upselling techniques and creating a featured food and beverage program.
- Manage relationships with vendors, negotiate prices of ingredients and equipment resulting in savings on budget.
- Oversee and manage daily restaurant operations, focusing on seamless service delivery and customer satisfaction.
- Attain optimal client satisfaction by proactively resolving customer complaints.
- Oversee food preparation methods to ensure quality food preparation in compliance with regulatory policies and procedures.
- Streamline workflow procedures and minimize labor costs through effective staff scheduling and delegation.
TRANSLATOR & TRAINER
Peace Corps
Burkina Faso
09.2013 - 03.2017
- Actively participated in the selection, hiring and onboarding of all interns and volunteers.
- Created and maintained seminars, and training curriculums for interns and volunteers.
- Coordinated technical and cultural aspects of all events held by the program.
- Helped evaluate program effectiveness and made recommendations.
Education
Certified Medication Technician - CMT
Board of Maryland
03.2025 - 03.2026
Bachelor of Science - Finance
Seton Hall University
Master of Financial Engineering -
Institute of Superior Management
Bachelor of Business Management -
Institute of Superior Management
Skills
- Leadership
- POS system
- Customer relationship management
- Data documentation
- Effective communication
- Team collaboration
- Time management
- Organizational skills
- Self motivation
- Therapeutic interventions
- Training facilitation
- Data collection
Timeline
FIELD ASSISTANT BEHAVIOR SPECIALIST
Therapeutic Alliance LLC
04.2025 - Current
Certified Medication Technician - CMT
Board of Maryland
03.2025 - 03.2026
SUPERVISOR
Lidl
10.2022 - 03.2025
REGISTERED BEHAVIOR TECHNICIAN
Attain ABA THERAPY
09.2022 - 02.2025
GENERAL MANAGER
Burkindi Restaurant LLC
01.2018 - 08.2022
TRANSLATOR & TRAINER
Peace Corps
09.2013 - 03.2017
Bachelor of Science - Finance
Seton Hall University
Master of Financial Engineering -
Institute of Superior Management
Bachelor of Business Management -
Institute of Superior Management