Sal Amraoui
Chelsea,MA
Summary
Dynamic Service Technician with a proven track record at Groundworks, excelling in installation and repair. Recognized for enhancing customer satisfaction through effective problem resolution and attention to detail. Skilled in preventive maintenance and troubleshooting, consistently delivering high-quality service while fostering strong client relationships. Committed to safety and continuous improvement in technical operations.
Overview
9
9
years of professional experience
Work History
Service Technician
Groundworks
Plainville, MA
05.2023 - Current
- Diagnosed and repaired residential foundation issues using various tools and techniques.
- Conducted routine inspections to identify potential problems and recommend solutions.
- Collaborated with team members to ensure timely completion of service requests.
- Maintained accurate records of work performed and materials used for each job.
- Trained new technicians on safety protocols and equipment operation standards.
- Implemented preventive maintenance schedules to enhance service efficiency and reliability.
- Developed customer relationships to provide exceptional service and support during repairs.
- Streamlined workflows by suggesting improvements in equipment usage and repair processes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Service Technician
Busy Dog Waterproofing
Walpole, MA
02.2021 - 04.2023
Car Salesperson
Mazda Dealership
Boston, MA
06.2019 - 01.2021
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Demonstrated vehicle features and technology to enhance customer understanding and engagement.
- Collaborated with sales team to achieve monthly sales targets through effective communication and teamwork.
- Managed inventory levels, ensuring optimal stock of vehicles on the showroom floor.
- Conducted follow-up communications with potential buyers to nurture leads and build relationships.
- Implemented customer feedback mechanisms to improve service delivery and client satisfaction.
Solar Sales Representative
Sunrun
Boston, MA
06.2017 - 01.2019
- Conducted thorough assessments of customer energy needs and preferences.
- Developed tailored solar solutions based on client requirements and budget considerations.
- Educated clients on solar technology benefits and financing options available.
- Collaborated with installation teams to ensure seamless project execution and customer satisfaction.
- Managed customer inquiries, providing timely follow-ups to enhance relationship building.
- Tracked sales leads through CRM systems, maintaining organized records for future outreach.
Education
High School Diploma - Science
Chelsea High
Chelsea, MA05.2016
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Diagnostic testing
- Heavy lifting
- System installation
- Operating test equipment
- Troubleshooting
- Diagnostics skill
- Technical support
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
French
Professional Working
Portuguese
Elementary
Timeline
Service Technician
Groundworks
05.2023 - Current
Service Technician
Busy Dog Waterproofing
02.2021 - 04.2023
Car Salesperson
Mazda Dealership
06.2019 - 01.2021
Solar Sales Representative
Sunrun
06.2017 - 01.2019
High School Diploma - Science
Chelsea High