SAL NAZLEH
Sanford,NC
Summary
Dynamic owner/operator with extensive experience at Sanford Autopark, excelling in operations management and sales negotiation. Proven track record of enhancing customer satisfaction and driving revenue growth through effective marketing strategies and strong team leadership. Skilled in auto repair and finance management, fostering lasting customer relationships and optimizing business performance. I got all what it takes do run any dealership.
Overview
29
29
years of professional experience
Work History
Owner/operator
Sanford Autopark
08.2013 - Current
- Managed daily operations, ensuring efficiency in service delivery and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Oversaw inventory management, optimizing stock levels to reduce costs and improve availability.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
- Built strong customer relationships through effective communication and personalized service experiences.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Operated with safety and skill to avoid accidents and delays.
- Operated AAA towing and batteries service.
- Drove a flatbed tow truck.
- Purchased cars from dealer auction.
- Inspected cars purchased from dealer auction for reconditioning.
- Performed NC state inspection.
- Build strong relationship with finance companies.
- completed finance applications with different lenders to obtain approvals.
- Sold backend products ( gap and warranties ).
- Sold over 2500 cars over the 11 years at this location.
Owner/Operator
Campus Auto Sales & Service
09.2005 - 10.2014
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff on best practices in customer service and automotive repair.
- Service and maintenance advisor.
- Ordering parts.
- Worked on cars when short staffed.
- Enhanced operational processes, improving efficiency and reducing turnaround times for repairs.
- NC state Inspection.
Sales Associate
Mark Jacobson Toyota
07.2003 - 02.2004
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Store Manager
FIVE STAR SHOP
05.1998 - 09.2003
- Led daily operations, ensuring optimal inventory management and merchandising standards.
- Trained and mentored staff, fostering a customer-focused team environment.
- Implemented loss prevention strategies, reducing shrinkage through effective employee training.
- Analyzed sales data to identify trends, driving promotional strategies to enhance revenue.
- Developed and maintained vendor relationships, negotiating favorable terms for product sourcing.
- Streamlined store processes, improving operational efficiency and customer service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- This was a family owned business
Sales Associate
Leith Toyota Scion
01.1998 - 05.1998
- Monitored inventory levels and reported discrepancies to management
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
AUTO PARK CHRYSLER
06.1997 - 10.1997
- Assisted customers with vehicle selection and product knowledge
- Processed sales transactions using dealership point-of-sale system
- Maintained showroom appearance and organized vehicle displays
- Collaborated with team to achieve sales targets and enhance customer experience
- Provided support during vehicle test drives and demonstrations
- Addressed customer inquiries and resolved issues promptly
- Participated in training sessions to improve sales techniques and product knowledge
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
International High School At LaGuardia Community College
Queens, NY05-1997
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Auto repair
- NC state inspection license ( safety & emissions )
- Finance manager experience
- Sales negotiation
- Negotiation
Languages
Arabic
Native or Bilingual
Timeline
Owner/operator
Sanford Autopark
08.2013 - Current
Owner/Operator
Campus Auto Sales & Service
09.2005 - 10.2014
Sales Associate
Mark Jacobson Toyota
07.2003 - 02.2004
Store Manager
FIVE STAR SHOP
05.1998 - 09.2003
Sales Associate
Leith Toyota Scion
01.1998 - 05.1998
Sales Associate
AUTO PARK CHRYSLER
06.1997 - 10.1997
High School Diploma -
International High School At LaGuardia Community College