Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salah Shaibi

Rochester

Summary

Confident to say I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Never judge a book by its cover, building rapport with every individual you encounter is a great start.

Overview

6
6
years of professional experience

Work History

Service Advisor

Bob Johnson Toyota
04.2021 - 03.2023
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Restaurant Manager

Don's Original
04.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Enhanced dining experiences by preparing and presenting visually appealing, flavorful dishes.

Restaurant Food Server

Don's Original
05.2018 - 04.2021
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Eastridge Senior High School
Rochester, NY
06.2018

Skills

  • Team Management
  • Customer Engagement
  • Multitasking and Organization
  • Customer Service
  • Listening Skills
  • Client rapport
  • Strong Work Ethic
  • Customer Relationship Management

Languages

Arabic
English

Timeline

Service Advisor

Bob Johnson Toyota
04.2021 - 03.2023

Restaurant Manager

Don's Original
04.2021 - Current

Restaurant Food Server

Don's Original
05.2018 - 04.2021

High School Diploma -

Eastridge Senior High School

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Salah Shaibi