SALAHDDEIN MUHAMMAD

• Delivered several passengers each day in a safe and effective manner.
• Proven ability to navigate, finding the optimal routes with GPS and other routing tools.
• Keeping the car secure and clean which improved the experience for the occupants.
• Continuously earned praise for providing exceptional service from customers maintaining a 5-star rating.

• Write comprehensive reports on the investigation and settlement of claims after carefully documenting statements from witnesses, attorneys, paralegals, insured policyholders, and claimants.
• Conducting a thorough investigation of claims.
• Ensured correct and timely benefit payments and services, as well as proactive cost and expense management for claims.

After 6 months of exceptional performance, I was promoted to Total Loss Claims Adjuster.

• Performed detailed analysis of data related to total loss claims activities.
• Investigated and evaluated total loss claims to determine coverage and liability.
• Identified opportunities for process improvements within the Total Loss Claims Department.

• Performed field inspections at accident sites or damaged properties as needed.
• Maintained accurate records of claim activities using computerized systems.
• Researched applicable laws, regulations, policies and procedures related to claims investigations.
• Prepared detailed reports outlining findings from investigations.

• Adhered to all departmental standards and procedures pertaining to claims handling practices.
• Developed relationships with clients through effective communication skills.
• Assessed damages in order to estimate repair costs or replacement values for vehicles or property.
• Utilized problem solving techniques to resolve complex disputes between parties involved in a claim.