SALAM ALHAMADANI
Houston
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROCESS ASSISTANT
Amazon
01.2022 - Current
- Cultivate a team of 7-12 Associates as a Process Guide for the Transport Department to create and manage a culture of high performance and efficient performance metrics
- Manage day-to-day operations resulting in each shift improving speed and productivity by 72%
- Coach Associates to follow procedures and policies while motivating self-sufficient behavior allowing the department to operate with minimal managerial oversight
- Train Associates to develop problem-solving and management skills.
Pharmacy Assistant
CVS HEALTH
10.2020 - 10.2021
- Responsible for managing pharmacy workstations and tasks to support the team's ability to fill patient prescriptions promptly, safely, and accurately all while providing caring service that exceeds customer expectations
- Gathers patient information to track and document relevant medical information for each patient
- Provides education to patients about vaccines, medications, and other services/products and answers questions to obtain informed consent
- Responsible for managing pharmacy workstations and tasks to support the team's ability to fill patient prescriptions promptly, safely, and accurately all while providing caring service that exceeds customer expectations.
Call Center Representative
Zain Iraq
05.2017 - 08.2020
- Understand customer care strategy and plans and participate in the achievement of objectives and targets
- Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain IQ new products/services/promotions
- Escalate cases as needed to ensure questions are addressed in a timely and efficient manner
- Upsell/cross-sell products to increase sales and generate revenues
- Handle outgoing calls/mail channel lists to obtain customer feedback.
Laboratory Assistant
01.2015 - 05.2017
- Performs laboratory experiments utilizing standard techniques and equipment
- Performs related laboratory maintenance such as maintaining and cleaning equipment and ordering supplies
- Assists in the design of laboratory experiments, techniques, and protocols
- Processes organizes, and summarizes data, reporting experiment results using a variety of scientific, word processing, spreadsheet, or statistical software applications or program platforms
- Manage the storage and maintenance of biological samples, maintaining accurate records of sample inventory
Education
Master of Science - Microbiology
Taras Shevchenko National University of Kyiv
06.2014
Skills
- Quick Learner and Teamwork Exceptionally organized
- Ability to work effectively, accurately, and efficiently under pressure
- Strong interpersonal skills and Ability to build relationships
Certification
Data Analysis
Languages
Russian
Timeline
PROCESS ASSISTANT
Amazon
01.2022 - Current
Pharmacy Assistant
CVS HEALTH
10.2020 - 10.2021
Call Center Representative
Zain Iraq
05.2017 - 08.2020
Laboratory Assistant
01.2015 - 05.2017
Master of Science - Microbiology
Taras Shevchenko National University of Kyiv
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument