Hi, I’m
Salameh Abu Hashish
Schiller Park,IL
Summary
Logical, solution-focused IT professional with 4+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.
Overview
9
years of professional experience
Work History
Handyman Xpress Services
General Contractor
09.2019 - Current
Job overview
- Improved project efficiency by streamlining communication between subcontractors and clients.
- Reduced budget overages by carefully monitoring expenses and implementing cost-saving measures.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Negotiated favorable terms with suppliers for materials procurement, lowering overall project costs.
- Mentored junior team members in construction best practices, improving overall team performance and productivity.
- Led successful bids securing new contracts contributing significantly towards business growth and increased profitability.
- Developed construction plans, schedules and budgets to achieve stakeholder objectives.
Optimized Sense Ltd
Customer Support Engineer
10.2017 - 12.2022
Job overview
- Diagnose and troubleshoot customer technical problems
- Resolve internal technical issues in software
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions
- Participate in training customers
- Handle customer complaints
- Prepare reports on customer issues
- Streamlined support processes for faster issue resolution and increased efficiency
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues
- Maintained strong relationships with clients by consistently delivering timely professional, and empathetic support services
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
AT&T
Sales Representative
10.2015 - 10.2016
Job overview
- Prospect and qualify new sales leads
- Schedule meetings and presentations with prospects
- Create, plan, and relieve presentations on company products
- Track all sales activities in company CRM system and keep current by updating account information regularly
- Communicate customer and prospect product pain points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
- Meet and/or exceed quotas
- Coordinate with other team members and departments to optimize the sales effort
- Increased sales revenue by identifying and targeting high-potential accounts
- Expanded customer base through cold calling, networking, and relationship building.
GIL Limited
Signal Processing Engineer
10.2014 - 11.2015
Job overview
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Streamlined manufacturing processes, reducing production costs while maintaining quality standards.
Education
Zaytoonah University of Jordan, Amman, Jordan
Bachelor of Science from Computer and Information Systems
09.2014
Skills
- Troubleshooting
- Technical Support
- Arabic
- Windows Server
- Operating Systems
- Data Entry
- Desktop Support
- Help Desk
- LAN
- Active Directory
- Communication skills
- Customer service
- Safety Procedures
- Code Compliance
- Labor oversight
- Subcontractor Management
- Worksite safety
Languages
Arabic
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkTimeline
General Contractor
Handyman Xpress Services
09.2019 - Current
Customer Support Engineer
Optimized Sense Ltd
10.2017 - 12.2022
Sales Representative
AT&T
10.2015 - 10.2016
Signal Processing Engineer
GIL Limited
10.2014 - 11.2015
Zaytoonah University of Jordan
Bachelor of Science from Computer and Information Systems
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