Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salanthina Caldwell

Clinton,SC

Summary

Dedicated professional with experience at Humana, excelling in problem-solving and customer service. Proven ability to manage high-stress situations while maintaining HIPAA compliance. Recognized for enhancing patient satisfaction through compassionate care and effective communication, ensuring accurate Medicare enrollment and adherence to regulations. Strong time management and critical thinking skills drive success in fast-paced environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Cna

National Health Care
10.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Customer Service Representative

Humana
Charlotte
03.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medicare Enrollment Specialist

Conduent
Charlotte
01.2021 - 03.2023
  • Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
  • Managed a high volume of applications while maintaining attention to detail and adhering to tight deadlines.
  • Maintained a high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
  • Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.

Education

Laurens High School
Laurens, SC
06.2017

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • HIPAA compliance
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Flexibility and adaptability

Timeline

Cna

National Health Care
10.2023 - Current

Customer Service Representative

Humana
03.2023 - 12.2024

Medicare Enrollment Specialist

Conduent
01.2021 - 03.2023

Laurens High School
Salanthina Caldwell