Saleem Fele
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Harrisse Management
01.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Simple Analytic Software
01.2019 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
University of Houston
Houston, TX05.2026
Skills
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Hobbies
I like to lift weights and have fun with my friends and family.
Timeline
Customer Service Representative
Harrisse Management
01.2021 - 05.2022
Customer Service Associate
Simple Analytic Software
01.2019 - 01.2021
High School Diploma -
University of Houston
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