SALEEMA ROBINS
Philadelphia,USA
Summary
Customer service specialist with a strong emphasis on problem-solving and interpersonal skills. Experienced in nurturing team dynamics and accountability to achieve operational excellence. Recognizes the importance of empathy and respect in building customer relationships and team cohesion.
Overview
11
11
years of professional experience
Work History
Cook 2
Hilton Hotels Corporation
Philadelphia, Pennsylvania
05.2024 - 02.2026
- Advanced from cook 3 to cook 2 in a busy kitchen within one year.
- Operated kitchen equipment, including grills, ovens, and fryers safely and efficiently.
- Implemented sanitation practices that ensured food safety and quality.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Addressed and resolved customer complaints to improve food quality and service satisfaction.
- Coached prep cook employees on knife skills, stocking stations, proper food handling practices, and other related tasks.
Kichen manager / Head Baker
Rybread
Philadelphia, Pa
10.2018 - 04.2023
- Advanced from prep cook to manager, then head baker for two stores within five years, demonstrating commitment and growth.
- Coordinated team efforts to ensure smooth opening and closing shifts, enhancing operational efficiency.
- Monitored team performance and provided corrective feedback to align with expectations and improve service quality.
- Work with staff to identify problems and inefficiencies, and brainstorm solutions.
Crew Member
Chipotle
Willow Grove, Pa
03.2015 - 05.2016
- Engaged with customers during food preparation to enhance service experience.
- Promoted cheerful, proactive attitude to uplift team morale.
- Maintained a neat and professional appearance during all shifts.
Education
Diploma -
Pebblebrook High School
Mableton, GASkills
- Food safety practices
- Culinary creativity
- Food presentation
- Attention to detail
- Time management
- Problem solving
- Customer service
- Interpersonal skills
- Written communication
Timeline
Cook 2
Hilton Hotels Corporation
05.2024 - 02.2026
Kichen manager / Head Baker
Rybread
10.2018 - 04.2023
Crew Member
Chipotle
03.2015 - 05.2016
Diploma -
Pebblebrook High School