To obtain a position in an environment where my many diversified and interpersonal skills can be utilized.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Horizon BCBSNJ
Newark
07.2023 - Current
Assisted customers with inquiries regarding health insurance plans and benefits.
Resolved billing issues by coordinating with internal departments for accurate information.
Educated members about services available through Horizon BCBSNJ and how to access them.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Transportation Security Officer
Homeland Security
Newark
08.2019 - 07.2022
Responsible for providing security and protection of travelers across all transportation sectors in a courteous and professional manner.
Assistant Manager
Nordstrom
07.2017 - 08.2019
Used directive selling, recruited, hired, trained, developed and motivated my team, and also assisted the department manager in achieving department volume and productivity goals by ensuring salespeople are delivering outstanding customer service by teaching, coaching, and leading by example.
Customer Service Manager
Legends
Newark
12.2016 - 04.2019
Lead and motivated my team of customer service agents to ensure they're giving the best customer service possible and also arranged promotional events, and handled complaints and inquiries from customers and staff.