Summary
Overview
Work History
Education
Skills
Timeline
Generic

SALEEMAH BURGESS

Cranford

Summary

To obtain a position in an environment where my many diversified and interpersonal skills can be utilized.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Horizon BCBSNJ
Newark
07.2023 - Current
  • Assisted customers with inquiries regarding health insurance plans and benefits.
  • Resolved billing issues by coordinating with internal departments for accurate information.
  • Educated members about services available through Horizon BCBSNJ and how to access them.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Transportation Security Officer

Homeland Security
Newark
08.2019 - 07.2022
  • Responsible for providing security and protection of travelers across all transportation sectors in a courteous and professional manner.

Assistant Manager

Nordstrom
07.2017 - 08.2019
  • Used directive selling, recruited, hired, trained, developed and motivated my team, and also assisted the department manager in achieving department volume and productivity goals by ensuring salespeople are delivering outstanding customer service by teaching, coaching, and leading by example.

Customer Service Manager

Legends
Newark
12.2016 - 04.2019
  • Lead and motivated my team of customer service agents to ensure they're giving the best customer service possible and also arranged promotional events, and handled complaints and inquiries from customers and staff.

Education

Some College (No Degree) - Mathematics

Thomas Edison State College

Some College (No Degree) - Accounting

Essex county college

Skills

  • Leadership
  • Ability to work under pressure
  • Multi-tasking
  • Customer Service
  • Patience
  • Detail oriented
  • Hazardous items understanding
  • Behavioral analysis
  • Flexible
  • Training & Development
  • Supervision
  • Time management
  • Typing
  • Critical thinking

Timeline

Customer Service Representative

Horizon BCBSNJ
07.2023 - Current

Transportation Security Officer

Homeland Security
08.2019 - 07.2022

Assistant Manager

Nordstrom
07.2017 - 08.2019

Customer Service Manager

Legends
12.2016 - 04.2019

Some College (No Degree) - Mathematics

Thomas Edison State College

Some College (No Degree) - Accounting

Essex county college
SALEEMAH BURGESS