Summary
Overview
Work History
Education
Skills
Certification
Timeline
COMMUNITY ENGAGEMENT
Generic

SALEEN ALEXIS MAYETTE

Fall River,USA

Summary

Compassionate and results-driven professional with over six years of experience spanning community support, youth reentry, customer service, and team leadership. I am currently working as a Career Navigator at SER Jobs for Progress, where I support justice-involved youth in their transition back into the community by providing structured job readiness coaching and job placement services. Also engaged in trauma-informed peer support through nonprofit leadership, supporting individuals impacted by incarceration, addiction, and systemic inequity. Experienced in managing high-pressure customer environments, supervising staff, and leading operational success. Strong academic foundation in Crime and Justice Studies, coupled with real-world experience in justice reform, law enforcement observation, and restorative community practices. Deeply committed to equity, public service, and empowering underserved populations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrator / Peer Support Moderator

Elite Consulting Group – Nonprofit Organization
07.2025 - Current
  • Moderate online support communities that serve individuals navigating trauma, substance use recovery, incarceration, and mental health challenges
  • Provide peer mentorship and resource navigation through trauma-informed and harm-reduction-based approaches
  • Lead structured conversations on topics such as resilience, healing, emotional regulation, and self-advocacy
  • Coordinate online programming, including speaker events and virtual mental wellness check-ins, to expand organizational impact
  • Assist with nonprofit planning, strategic growth efforts, and outreach campaigns to strengthen community engagement

Shift Leader / Crew Member

Dunkin’ Brands
Assonet, Swansea & Fall River, MA
01.2019 - Current
  • Directed daily operations in a high-volume food service environment while mentoring junior staff and training new hires
  • Maintained quality assurance for food prep and beverage service during peak periods
  • Oversaw drive-thru and in-store order accuracy, reducing order errors and enhancing customer experience
  • Managed cash and digital transactions while maintaining accurate shift reports and inventory tracking
  • Addressed and resolved escalated customer issues with professionalism and efficiency

Career Navigator – Justice-Involved Youth

SER Jobs for Progress
Fall River, MA
07.2025 - 01.2026
  • Deliver one-on-one mentorship and structured support to youth returning from incarceration, focusing on employment readiness, job placement, and reentry integration
  • Assist clients in creating resumes, preparing for interviews, and identifying professional development goals tailored to their individual barriers and strengths
  • Partner with employers, workforce boards, and community programs to secure sustainable job placements for justice-involved youth
  • Conduct intake assessments, develop individualized service plans, and provide consistent follow-up to ensure successful transitions into the workforce
  • Facilitate workshops on life skills, financial literacy, communication, and workplace etiquette to support personal and professional growth
  • Collaborate with probation officers, schools, social workers, and housing partners to address the holistic needs of each client

Supervisor / Shift Leader

Guimond Farms
Fall River, MA
05.2024 - 01.2025
  • Supervised store operations during assigned shifts, ensuring team alignment with sales goals and customer service standards
  • Managed cash handling, end-of-day balancing, and transaction reconciliation
  • Verified incoming deliveries and maintained accurate inventory records
  • Trained new staff on point-of-sale systems, store procedures, and health code compliance
  • Designed engaging product displays to drive seasonal promotions and optimize shelf turnover
  • Handled customer concerns and implemented resolution strategies to maintain satisfaction and retention

Retail Sales Associate

Dollar Tree
Swansea, MA
01.2021 - 01.2022
  • Operated POS terminals, managed line control, and provided fast and friendly checkout experiences
  • Maintained floor presentation by restocking merchandise and maintaining organized aisles
  • Supported inventory audits, seasonal resets, and promotional signage changes
  • Contributed to opening and closing tasks including daily reconciliation and store cleaning

Lifeguard (Seasonal)

Swansea Country Club
Swansea, MA
05.2021 - 08.2021
  • Enforced aquatic safety regulations and intervened in emergency situations using certified First Aid/CPR techniques
  • Monitored pool activity to prevent accidents and ensure a safe recreational space for all patrons
  • Delivered clear, respectful communication with guests and worked collaboratively with other staff to maintain facility cleanliness and order

Crew Member

Burger King
Somerset, MA
01.2017 - 01.2019
  • Operated front counter and drive-thru stations with a focus on speed, accuracy, and customer interaction
  • Prepared food and beverage orders in accordance with health and safety standards
  • Supported opening and closing procedures, including cleaning, restocking, and cash register operation

Education

Bachelor of Arts - Crime and Justice Studies

University of Massachusetts Dartmouth
North Dartmouth, MA
05-2025

High School Diploma - undefined

B.M.C. Durfee High School
Fall River, MA
06-2021

Skills

  • Reentry Planning & Career Coaching
  • Peer Mentorship & Trauma-Informed Support
  • Youth Empowerment & Advocacy
  • Crisis De-escalation & Emotional Regulation
  • Team Supervision & Conflict Management
  • Resume Development & Job Readiness
  • Customer Engagement & Service Recovery
  • POS, Cash Handling & Retail Operations
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Community Outreach & Strategic Partnership Building
  • Workshop Facilitation & Group Leadership
  • Documentation, Case Notes, & Data Reporting

Certification

  • CPR & First Aid Certified – American Red Cross / American Heart Association
  • ServSafe Certified – Food Handling & Sanitation
  • License to Carry Firearms – Commonwealth of Massachusetts
  • DYS Basic Training Certification – Commonwealth of Massachusetts

Timeline

Administrator / Peer Support Moderator

Elite Consulting Group – Nonprofit Organization
07.2025 - Current

Career Navigator – Justice-Involved Youth

SER Jobs for Progress
07.2025 - 01.2026

Supervisor / Shift Leader

Guimond Farms
05.2024 - 01.2025

Lifeguard (Seasonal)

Swansea Country Club
05.2021 - 08.2021

Retail Sales Associate

Dollar Tree
01.2021 - 01.2022

Shift Leader / Crew Member

Dunkin’ Brands
01.2019 - Current

Crew Member

Burger King
01.2017 - 01.2019

High School Diploma - undefined

B.M.C. Durfee High School

Bachelor of Arts - Crime and Justice Studies

University of Massachusetts Dartmouth

COMMUNITY ENGAGEMENT

Inside-Out Exchange Program: Completed a semester-long academic exchange inside a correctional facility, working side-by-side with incarcerated individuals to discuss justice reform, rehabilitation, and societal reintegration, Justice Advocacy & Public Education: Regularly participate in initiatives that promote awareness of criminal justice reform, youth reentry, and trauma-informed systems of care through campus events, panels, and outreach, Service-Learning & Volunteerism: Enrolled in multiple courses requiring structured community service; contributed time to public safety campaigns, food distribution events, neighborhood clean-ups, and peer mentoring, Nonprofit Collaboration: Work directly with a nonprofit organization to support individuals impacted by incarceration and trauma through virtual peer support and organizational development