Saleena Andrews
Palm Bay,FL
Summary
Looking for a company willing to provide an opportunity for career change and growth.
Well-qualified and results oriented Manager with over 10 years of experience and increasing responsibility. Top-performer with a proven track record of consistently meeting or exceeding goals and customer expectations. Skilled at educating customers on individual products and recommending best options that meet their short term and long-term goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst I
Brevard Health Alliance
08.2021 - 03.2024
- Develop and collaborate business solutions for the organization
- Supply reports via office applications to improve business processes
- Collaborate with other teams to collect data and execute the company’s mission
- Identify business necessities and procedures and suggest them to management and executives for implementation
- Support the execution of process improvements, policy changes and updated requirements further enhancing business continuity
- Proficient in the following - Data Mining, Statistical Analysis, Probability Analysis, and Time-series analysis
- Strong communication (verbal and written) and interpersonal skills to translate business requirements into complex and actional data analyses
- Familiarity with data visualization platforms like PowerBI and similar tools
Lead Patient Coordinator / Medical Secretary
The Back Center
04.2018 - 07.2021
- Document patient management procedures, plans and processes to uphold patient standard of care
- Maintain an understanding of requests and authorizations from multiple organization including the VA to enact timely resolution of patient care
- Review all processes, policy statements and training manuals pertaining to patient care in order to modernize and enhance patent care capabilities
- Monitor and update patient database and scheduling applications in coordination with physicians and PAs requirements to properly maintain physician and patient interactions
- Support the execution of process improvements, policy changes and updated requirements further enhancing business continuity
- Respond and resolve patient service requests to ensure timely response from health care organizations and physicians
- Coordinate schedules with relevant facility departments to appropriately manage patient inflow
Patient Service Representative and Phlebotomist
Health First
02.2016 - 04.2018
- Managed all clerical tasks in the department including answering phones, processing mail preparing summaries and directing information flow
- Coordinated department inventory by requisitioning, receiving, tracking and maintaining supplies
- Processed files and paperwork for more than 3000 patients each year
- Trained various medical clerks throughout the hospital on using medical record system
- Maintained knowledge of all current requirements governing confidentiality and use of electronic medical records for department
- Implemented quality improvement actions aiding in the improvement multiple patient services
Office Manager
Rachel’s Tax Service
10.2015 - 03.2016
- Provided efficient and professional administrative and clerical service for clients
- Assisted in preparing simple to complex tax returns for individuals or small businesses
- Interview clients to obtain information on taxable income, deductible expenses and allowances
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
Mortgage Consultant
Wingspan Portfolio Advisors
02.2013 - 10.2015
- Utilize internal systems to record appropriate mortgage codes and identify status of customers eligibility
- Oversaw processing and underwriting of conventional residential loan application
- Aligned operations with corporate policies/procedures along with state and federal regulation
- Provided loan counseling to clients, reviewed overdrafts and created investment portfolios
- Follow up on documents that were requested by underwriting
- Process mortgage payments
- Communicate the decision to customers based on loan application status
Customer Assistant Specialist
JPM Chase
10.2011 - 02.2013
- Answer phone calls and advise of the options to retain their home or pursue other liquidation options
- Assist customers with the modification process
- Follow up on documents that are requested
- Communicate the decision that has been made
- Document the system of record with the appropriate codes
Customer Service Rep
Percepta
01.2011 - 10.2011
- Assisting customers with vehicle concerns and inquires
- Locate dealership and set up appointments
- Answer questions about up and coming products and services
- SME and trainer for incoming hires
Education
General AA Degree -
Brevard Community College
Palm Bay, FL05.2013
High School Diploma -
Palm Bay High School
Melbourne, FL05.2006
Skills
- Organizational Management
- Project Management
- Customer Service
- Service Operations
- Conflict Management
- Process Documentation
- Data Entry/Records Management
- Deadline Oriented
- Facilities Management
- Critical Thinking and Problem Solving
- Communication
- Delegation
- Teamwork
- Adaptability
- Microsoft Office Applications
- Reporting and Analysis Tools
- PowerBI
Certification
Scrum Master - CSM, 04/01/24
Timeline
Business Analyst I
Brevard Health Alliance
08.2021 - 03.2024
Lead Patient Coordinator / Medical Secretary
The Back Center
04.2018 - 07.2021
Patient Service Representative and Phlebotomist
Health First
02.2016 - 04.2018
Office Manager
Rachel’s Tax Service
10.2015 - 03.2016
Mortgage Consultant
Wingspan Portfolio Advisors
02.2013 - 10.2015
Customer Assistant Specialist
JPM Chase
10.2011 - 02.2013
Customer Service Rep
Percepta
01.2011 - 10.2011
General AA Degree -
Brevard Community College
High School Diploma -
Palm Bay High School
Scrum Master - CSM, 04/01/24
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