Salehe Akili
Bowling Green,United States
Summary
Results-driven professional with extensive experience in IT, customer support, and staff coordination. Excels in leadership roles and possesses strong communication and organizational skills. Proven track record of delivering exceptional customer service and streamlining operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Onsite Staffing Coordinator
Shoals Technology
Franklin, TN
03.2024 - Current
- Coordinate daily staffing needs, resolve staffing conflicts promptly, and maintain high employee satisfaction.
IT Specialist
WKU/SKYCTC
Bowling green, KY
07.2021 - Current
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
Store Manager/ Corporate Trainer
Good feet
Bowling Green
04.2022 - 02.2024
- Managed daily store operations, achieving consistent sales growth and high customer satisfaction
- Trained and developed staff, enhancing team performance and reducing turnover
- Analyzed sales data to optimize product placement, resulting in increased revenue
Customer Support Specialists
Faneuil
Remote
12.2019 - 08.2021
- Delivered exceptional customer support, resolving 95% of issues and enhancing customer satisfaction rates
- Worked closely with cross-functional teams to enhance customer service protocols, improving overall satisfaction scores
Customer Support Analyst
HQ
Bowling Green
03.2020 - 02.2021
- Resolved 100+ daily customer inquiries, enhancing satisfaction with timely solutions
- Developed documentation for common issues, reducing repeat queries and improving support quality.
Customer Service Representative
State Farm
Bowling Green, KY
02.2018 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Arts - Computer Science
Western Kentucky University
Bowling Green01.2025
High School Diploma -
Warren Central High School
05.2020
Skills
- A skilled professional with expertise in Microsoft 365, computer software, and strong organizational abilities
- Experienced in staffing coordination, workforce management, data management, and conflict resolution, excels in communication, interpersonal relations, and building strong professional connections
Languages
English (Native), Swahili (Native), French (Proficient).
Timeline
Onsite Staffing Coordinator
Shoals Technology
03.2024 - Current
Store Manager/ Corporate Trainer
Good feet
04.2022 - 02.2024
IT Specialist
WKU/SKYCTC
07.2021 - Current
Customer Support Analyst
HQ
03.2020 - 02.2021
Customer Support Specialists
Faneuil
12.2019 - 08.2021
Customer Service Representative
State Farm
02.2018 - 11.2019
Bachelor of Arts - Computer Science
Western Kentucky University
High School Diploma -
Warren Central High School
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