Salem Scott
North Providence,RI
Summary
Conscientious team player with experience solving problems creatively and using excellent customer service skills to positively impact patron experience. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing policies and .building on skills in new environments. Open to work in new fields, and building on my current set of skills to gain new ones.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Tumblesalts Café
North Providence, RI
05.2021 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items and recorded order information.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
IT Intern
Citizens Consumer Banking
Johnston, RI
01.2022 - 06.2022
- Served as backup experience owner
- Collaborated to assist support protocol development
- Performed backlog maintenance, prioritization and story refinement
- Contributed within team environment by assisting technical engineers and business stakeholders during cross functional meetings
Education
Information Technology
Year Up
Providence, RI06.2022
GED -
Bon Air Secondary High School
Piarco, Port Of Spain, Trinidad03.2021
Skills
- Software: Microsoft Outlook, PowerPoint, Word, Access, Excel, Jira, Confluence, Scrum Master
- Hardware: Mobile Devices & Audio Visual Devices, Cables, Troubleshoot Connections, Identify and Activate
External Ports, Network Card, Memory, Printer, Scanner, etc
- Customer Service and Rapport
- Team Player
Certification
Google Information Technology Certification, Coursera
Timeline
IT Intern
Citizens Consumer Banking
01.2022 - 06.2022
Server
Tumblesalts Café
05.2021 - Current
Information Technology
Year Up
GED -
Bon Air Secondary High School
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