Salen Mom
Brooklyn,New York
Summary
Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with a solid background in team leadership and business decision making. 10 Years in the field with a strong desire to drive business success. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory shipment processing. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.
Client-focused Front Desk Agent with outstanding ability to multi-task and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Sevice CSR
E-Zpass Conduent
Staten Island, NY
04.2022 - Current
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Receptionist/Secretary
Audi Front Desk
Brooklyn , N.Y.
11.2018 - 02.2020
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Monitored office supplies by checking inventory and placing orders
- Maintained transaction security by verifying payment cards against identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Transcribed phone messages and relayed to appropriate personnel
- Answered multi-line phone system to respond to inquiries and transfer 20 to 30 calls to correct departments and personnel.
Sales
GNC
305 6th Ave., New York, N.Y. 10014
01.2014 - 09.2018
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Trained team members in mastering sales techniques to consistently exceed objectives
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Helped average of 30 customers per day by responding to inquiries and locating products
Sales
GNC
247 3rd Ave. New York, N.Y. 10011
01.2014 - 09.2018
- Prepared merchandise for sales floor by pricing or tagging
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Helped average of 20 customers per day by responding to inquiries and locating products
Bartender
Starlite Lounge
1213 McDonald Ave. Brooklyn, N.Y. 10014
01.2011 - 01.2013
- Organized bar inventory and storage procedures to keep stock
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Promoted products to customers to enhance bill totals with high-profit items
- Maintained tight financial controls with highly accurate daily registers
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Processed $500.00 in daily revenue on average day with totals as high as $1000.00 during special events and promotions
Head Bartender
Jaguars3
225 47th St. Brooklyn, N.Y. 11220
01.2015 - 01.2016
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
- Delivered drink service at busy restaurant and served over 50 guests nightly
- Created signature cocktails to complement seasonal menu changes and drive bar revenue
Retail Sales
H&M
New York, N.Y.
01.2008 - 01.2010
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Processed payments and maintained accurate drawers to meet financial targets
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Maintained current store, product and promotional knowledge to drive consistent sales
- Initiated friendly conversation with each customer to determine level of assistance required
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Assisted customers by checking POS system to find merchandise at other locations, arranging for shipments and delivery
- Drove substantial sales with more than $1000.00 in weekly revenue through suggestive selling and by promoting add-on purchases
Head Bartender
Forgetaboutit Lounge
885 4th Ave., Brooklyn, N.Y. 11232
01.2005 - 01.2007
- Trained multiple new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Maintained tight financial controls with highly accurate daily registers
- Delivered drink service at busy restaurant and served over 20 guests nightly
- Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes
Education
High School Diploma - undefined
Fort Hamilton High School
Brooklyn, NY2000
Skills
- Office staff leadership
- WorldPac expertise
- Cash deposit preparation
- Invoicing and billing
- Front office management
- Inventory systems
- Professional networking
- Inventory purchasing
Certification
- OSHA
References
References Available Upon Request
Timeline
Customer Sevice CSR
E-Zpass Conduent
04.2022 - Current
Front Desk Receptionist/Secretary
Audi Front Desk
11.2018 - 02.2020
Head Bartender
Jaguars3
01.2015 - 01.2016
Sales
GNC
01.2014 - 09.2018
Sales
GNC
01.2014 - 09.2018
Bartender
Starlite Lounge
01.2011 - 01.2013
Retail Sales
H&M
01.2008 - 01.2010
Head Bartender
Forgetaboutit Lounge
01.2005 - 01.2007
High School Diploma - undefined
Fort Hamilton High School
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