Hi, I’m
Salena Brown
Conway,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
years of professional experience
Work History
Conway Country ClubConway, AR
Bartender
04.2022 - Current
Job overview
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
Canopy Employment Screenings Conway, AR
Drug Collector
09.2022 - 02.2023
Job overview
- Conducted wide range of laboratory tests and recorded results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Summarized test results and activities for management via verbal updates or written reports..
- Managed 30 to 40 drug tests everyday as well as managing daily tasks in timely manner. Increasing company productivity.
Trinity Medical Group Minot, ND
Medical Receptionist
09.2019 - 05.2020
Job overview
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
KVA Management Post Falls, ID
Administrative Assistant
07.2017 - 09.2019
Job overview
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Conducted new hire orientation to verify completion of appropriate paperwork.
- Assisted with creating employee handbooks and manuals.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Updated and maintained employee attendance records.
- Helped employees register for benefits programs using online portals.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
NANA Oilfield Services Fairbanks, AK
Dispatch Manager
05.2014 - 06.2017
Job overview
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Reported to management operational activities and maintained current records.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Answered phone calls and responded to customer emails.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Education
Austin. E LathropFairbanks, AK
High School Diploma
05.2014
Skills
- Food Preparation and Safety
- Reconciling Cash Drawer
- Beer, Wine and Cocktails
- Safe Serving Knowledge
- Data Management
- Reading Comprehension
- Google Docs
- Customer Service
- Social Perceptiveness
- Willing to Learn
- Calm Under Pressure
- Attention to Detail
Timeline
Drug Collector
Canopy Employment Screenings
09.2022 - 02.2023
Bartender
Conway Country Club
04.2022 - Current
Medical Receptionist
Trinity Medical Group
09.2019 - 05.2020
Administrative Assistant
KVA Management
07.2017 - 09.2019
Dispatch Manager
NANA Oilfield Services
05.2014 - 06.2017
Austin. E Lathrop
High School Diploma