SALENA GARCIA
Seattle
Summary
Experienced management professional with 5+ years leading teams and daily operations, schedule management and brand representation. Proficient at budget oversight, customer relations, and operational improvements. Skilled at tactful and swift problem solving solutions that increase operational efficiency and reliability. Seeking to transition into a role where strong leadership experience can drive workplace and organizational success.
Overview
13
13
years of professional experience
Work History
Operations Manager
Anchorhead Coffee CO
Seattle, WA
01.2021 - Current
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Successfully prioritize competing tasks ensuring deadlines are met without hindering daily operational needs
- Control inventory and resource management with monitoring inventory, ordering, and seeking ways to reduce waste
- Manage budget and costs by monitoring expenses, managing location budget, and identifying opportunities to seek more affordable options
- Oversee supplier and vendor management by coordinating with external suppliers, negotiating requirements, and maintaining professional relationships.
- Maintain tracking of accurate documentation, reports, schedules, invoices, and operational records
Operations Manager
Blendily Botanical Skincare
Seattle, WA
01.2020 - 01.2021
- Led new location opening and increased brand awareness within local neighborhood
- Thoughtfully established upscale customer service that aligned with the brand's luxury approach to skincare
- Planned and organized location events with local partners and vendors that aligned with brand values
- Coordinated location events with local partners and vendors to enhance brand alignment
- Streamlined inventory management processes to enhance product availability and reduce waste.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Lead Barista
Storyville Coffee
Seattle, WA
01.2014 - 01.2016
- Displayed exemplary hospitality within an upscale coffee environment, enhancing guest experience through rigorous training and skill development
- Maintained cleanliness and organization, ensuring shop maintenance was discreet and unobtrusive to guests
- Informed about product details to effectively conduct sales pitches and demonstrations
Education
High School Diploma -
WEST SEATTLE HIGH SCHOOL
Seattle, WA06.2012
Skills
- Operations management
- Vendor Management
- Budget Management
- Performance monitoring
- Schedule Management
- MS office
- Effective Problem Solving
- Team Leadership
- Continuous improvements
- Adaptability
- Written and Verbal Communication
- Attention to detail
Accomplishments
- Planned and executed event for local customers featuring local vendors with high-level service to expand brand awareness within new location
- Increased product sales by 200% from previous year through team coaching by putting more emphasis on product knowledge and demonstration tactics to align guests with the right product for them
Personal Information
Title: OPERATIONS MANAGER
Timeline
Operations Manager
Anchorhead Coffee CO
01.2021 - Current
Operations Manager
Blendily Botanical Skincare
01.2020 - 01.2021
Lead Barista
Storyville Coffee
01.2014 - 01.2016
High School Diploma -
WEST SEATTLE HIGH SCHOOL