Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salena Heflin

Houston,TX

Summary

Dynamic Senior Billing Specialist with Linden Bulk Transportation, adept at resolving complex billing issues and enhancing customer satisfaction. Demonstrated attention to detail and effective problem resolution led to streamlined billing processes, reducing cycle time significantly. Proficient in logistics software and skilled in coordinating interdepartmental efforts for improved service integration.

Overview

8
8
years of professional experience

Work History

Senior Billing Specialist/ CSR

Linden Bulk Transportation
Pasadena, TX
07.2016 - 10.2024
  • Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
  • Coordinated interdepartmental efforts to improve integration between billing and customer service functions.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Negotiated payment arrangements with delinquent customers in order to minimize losses due to nonpayment.
  • Provided assistance to team members in resolving complex billing problems.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Utilized various software systems to facilitate movement, planning and scheduling.

Education

Some College (No Degree) - Business Administration And Management

Brisbane School of Business
Australia

Skills

  • Effective Problem Resolution
  • Attention to detail
  • Proficient Task Prioritization
  • Proficient with [logistics software]
  • Customer service
  • Month-end closing procedures
  • Conflict resolution
  • Interdepartmental coordination

Timeline

Senior Billing Specialist/ CSR

Linden Bulk Transportation
07.2016 - 10.2024

Some College (No Degree) - Business Administration And Management

Brisbane School of Business

Similar Profiles

CREATE PROFILE
Salena Heflin