Salena Murphy
Christiansburg ,VA
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem-solving and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective collaboration. Skilled in CRM software and committed to maintaining high standards of service delivery while managing multiple tasks efficiently.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
Bluefield, WV
01.2021 - 03.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided detailed product information to enhance customer knowledge.
- Utilized CRM software to track interactions and maintain accurate records.
- Adapted communication style to meet diverse customer needs effectively.
- Demonstrated problem-solving skills by addressing customer complaints promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Advance Auto Parts Headquarters
Roanoke, VA
03.2019 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Learned and applied company policies to ensure compliance in all interactions.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Housekeeper
Hyatt Hotel
Blacksburg, VA
07.2018 - 02.2019
- Maintained cleanliness and organization of guest rooms and public areas, ensuring high standards of hygiene.
- Utilized cleaning equipment and supplies efficiently to enhance operational effectiveness.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Conducted inventory checks of cleaning supplies, reporting shortages to management promptly.
Education
High School Diploma -
Eastern Montgomery High School
Elliston, VASkills
- Customer service and support
- Active listening
- Critical thinking
- Data entry
- Training and development
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Decision-making
Timeline
Customer Service Representative
Alorica
01.2021 - 03.2025
Customer Service Representative
Advance Auto Parts Headquarters
03.2019 - 11.2020
Housekeeper
Hyatt Hotel
07.2018 - 02.2019
High School Diploma -
Eastern Montgomery High School