Salena Osife

Gila River Casino

, AZ

05.2013 - Current

Performed functional game duties quickly by efficiently handling money and chips.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Dealt assigned game in accordance with established policies, procedures, and state gaming regulations.
Greeted guests promptly and courteously upon arrival at the table game area.
Report any suspicious activities to supervisors immediately.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Explained rules, took bets and delivered payouts to facilitate movement of games.
Performed chip fills and credits when necessary.
Inspected cards, dice, and other equipment used in table games prior to use.
Participated in periodic dealer training sessions as required by management.
Adhered strictly to company guidelines regarding dress code, attendance policy, breaks.
Maintained an accurate count on all games while dealing.
Provided excellent customer service to guests and fellow employees.
Maintained knowledge of departmental regulations and procedures.
Assisted customers in understanding the rules and regulations of table games.
Checked player's identification before allowing them to play a game or redeem chips.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Enter guest information into table touch with description, average bet, win-loss and previous money total.
Sign up new players and print Player's club cards.