SALENA SHIELDS
DCH REGIONAL MEDICAL CENTER
Tuscaloosa,AL
21
years of professional experience
1
Language
I am seeking a multi-role forward- looking position, rooted in the tenets of proper care of a client, within a facility where my knowledge and experience can be utilized and enhanced. I seek to meaningfully contribute my talents to an organization in order to secure this company's longevity.With the focus on leadership and customer service, I will gain specialized knowledge of vital tasks that will allow me to train others.. This will promote efficiency and encourage productivity which will sharpen my work ethic. My proactive attitude coupled with my contagious personality will see this company to its future goalsTalented and go above and beyond tasks and takes on multiple projects at once.e. Excellent work ethic and strength in boosting company morale.
Work History
REGISTAR
7 Years 5 Months- Verify insurance benefits and determine precertification status by contacting insurance companies.
- Gather demographic data and insurance information
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to utilization review.
- Executed daily paperwork and computer data entry tasks.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Complete daily logs for management review
- Assisted with special projects, enhancing team capabilities and contributing to varied objectives.
- Ensured clean reception area, fostering a positive and professional environment for staff and clients.
- Facilitated various financial and service functions to enhance workflow.
CAREGIVER
1 Year 2 Months- Assisted clients with daily activities, including bathing, grooming, feeding, medication management, and light housework, to promote independence and well-being.
- Coordinated and ensured clients attended doctor appointments, supporting their health management and continuity of care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Ran errands for med pick-up.
- Facilitated meaningful conversations and activities with clients, enhancing social interaction and providing essential companionship.
- Completed errands to pick up medications from local pharmacy to ensure clients had necessary prescriptions.
REFERRAL CLERK/APPOINTMENT SCHEDULER
2 Years 1 Month- Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
- Maintained referral records and reported on trends to ensure accurate tracking of patient referrals.
- Ensured timely follow-up on referral appointments and received reports to facilitate continuity of care.
- Connected families with local resources to address non-medical challenges.
- Carried out front office duties utilizing data entry skills in the framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
ADMINISTRATIVE ASSISTANT
1 Year 10 Months- Coordinated and maintained accurate records for office space allocation, phone lines, petty cash management, and office key distribution.
- Developed documents using Microsoft Office tools.
- Coordinated patient, staff, and provider schedules to maintain efficient office workflows.
- Managed confidential records, correspondence, and filing systems with strong attention to accuracy.
- Answered multi-line phones, routed inquiries, and provided courteous support to patients and visitors.
INTAKE|SCHEDULER
11 Months- Served as primary contact for incoming office phone calls, ensuring efficient communication.
- Took physician consults and appointments by phone, documents, and notified specialist/physician, and adjusted schedules accordingly.
- Maintained log and reports for payments and billing, supporting accurate financial processing.
- Documented physician consults by phone to ensure accurate communication of patient needs. and appointments by phone, documents, and notified specialist/physician, and adjusted schedules accordingly.
UNIT SECRETARY|PATIENT CARE ASSISTANT
6 Years 6 Months- Operated office equipment, including fax machines, copiers, and phone systems, and utilized computers for spreadsheet, word processing, and database management to support efficient office operations.
- Answered telephones, providing accurate information to callers or directing them to appropriate personnel based on their needs to ensure effective communication.
- Set up and maintained organized paper and electronic filing systems for records and correspondence to enhance retrieval and documentation efficiency.
- Provided support for patients' daily activities, including personal hygiene and meal assistance., as directed by a physician or nurse.
- Responded to patient call signals promptly to assess and address their needs. or intercom systems to determine patient's needs
- Changed and applied clean dressings to patients' wounds under supervision., slings, stockings, or support bandages, under direction of nurse or physician
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
CUSTOMER CASHIER
8 Months- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, and change to ensure smooth transactions for customers.
- Assisted customers by providing accurate information and resolving complaints to enhance satisfaction.
- Established prices for goods and calculated bills using cash registers to ensure accurate billing.
Education
High School Diploma - PATIENT CARE TECHNICIAN(PCT): PHLEBOTOMY
High School Diploma
Skills
MEDICAL CODING
Medical office procedures
BLOOD COLLECTION TECHNIQUES
SPECIMEN PROCESSING
ADMINISTRATIVE PROCEDURES
DATA ENTRY
MICROSOFT OFFICE
PATIENT COMMUNICATIONS
DECISION MAKING
TIME MANAGEMENT
CONFLICT RESOLUTION
CUSTOMER SERVICE
COLLABORATION
Active listening
SELF-MOTIVATED
RESPONSIBLE
Infection control standards
Languages
English
Professional Working
Timeline
REGISTAR
DCH REGIONAL MEDICAL CENTER
05.2019 - CurrentRead More
CAREGIVER
ALWAYS THERE IN-HOME CARE
03.2019 - 05.2020Read More
REFERRAL CLERK/APPOINTMENT SCHEDULER
ALABAMA FAMILY MEDICAL CENTER
02.2017 - 03.2019Read More
ADMINISTRATIVE ASSISTANT
ANDERSON REGIONAL MEDICAL CENTER
04.2015 - 02.2017Read More
INTAKE|SCHEDULER
ANDERSON PHYSICIAN ALLIANCE
05.2014 - 04.2015Read More
UNIT SECRETARY|PATIENT CARE ASSISTANT
DCH REGIONAL MEDICAL CENTER
07.2006 - 01.2013Read More
CUSTOMER CASHIER
KMART
08.2005 - 04.2006Read More
UNIVERSAL MEDICAL TRAINING SERVICES
High School Diploma from PATIENT CARE TECHNICIAN(PCT): PHLEBOTOMY
Read More
CHOCTAW COUNTY HIGH SCHOOL
High School Diploma
Read More