Salena Small
Philadelphia,PA
Summary
- Dynamic Medical Records Coder with 23 years of experience in managing records while adhering to HIPAA guidelines. Demonstrates a strong ability to work independently, solve routine problems, and enhance patient satisfaction through meticulous record management. Committed to continuous professional development and improving client experiences.
Overview
23
23
years of professional experience
Work History
ROI Specialist
MRO/HUP-Cedar
501 S 54th Street, Philadelphia
08.2021 - Current
- Retrieved patient medical records upon request from physicians or other authorized personnel.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Assisted with the release of confidential health information according to established procedures.
- Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
Medical Records and Health Information Technician
Harry J Lawful & Son
Philadelphia, PA
08.2013 - 03.2020
- Streamlined various medical records.
- Enhanced functionality of electronic health records systems.
- Optimized daily operations to align with organizational objectives.
- Coordinated patient documentation, compiling medical histories.
- Filed medical records efficiently following chart retrieval.
- Controlled stock levels for medical recording items such as labels and folders.
- Utilized standard classification methods to collect and record patient information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Kept department clean, organized and professional.
- Purged outdated files.
Medical Records Clerk
University Of Penn Dental Faculty Practice
Philadelphia, PA
09.2002 - 01.2013
- Handled incoming calls and directed callers to appropriate department or employee.
- Scanned paper records into digital format.
- Retrieved patient medical records in response to requests from authorized personnel.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Purged outdated files.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained a secure filing system for confidential documents.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Organized and filed hard copy patient records in designated areas.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical records upon request from healthcare professionals.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Pulled patient charts for upcoming appointments.
- Observed confidentiality and safeguarded all patient-related information.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Pulled patient records and transferred information to appropriate parties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Safeguarded medical records to maintain patient confidentiality.
Education
High School Diploma -
Edward Bok Technical High School
1901 South 9th Street06-1996
Skills
- HIPAA compliance
- Records auditing
- Customer service
- Information retrieval
- Team collaboration
- Confidentiality maintenance
- Quality assurance
- Interpersonal communication
- Attention to detail
- Time management
- Problem solving
- Release of information paperwork
- Record retention guidelines
- Document scanning
- Filing procedures
- Work well independently
- Medical records audits
- Filing systems expertise
- EMR / EHR
- Patient confidentiality
- Electronic health record applications
- Adaptability
- Organizational skills
- Multitasking
- Patient medical records maintenance
- Epic systems
- Written and verbal communication
- Scheduling appointments
- Paperwork processing
- Health information management
- Medical terminology understanding
- Patient data collection
- Medical billing
- Abstracting Medical Information
- Active listening
- Multitasking capacity
Timeline
ROI Specialist
MRO/HUP-Cedar
08.2021 - Current
Medical Records and Health Information Technician
Harry J Lawful & Son
08.2013 - 03.2020
Medical Records Clerk
University Of Penn Dental Faculty Practice
09.2002 - 01.2013
High School Diploma -
Edward Bok Technical High School