Salena Wilson
Jones,OK
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment drives positive outcomes that contribute to overall company success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate performance levels across the organization. Passionate about fostering a collaborative work environment that empowers teams to achieve their full potential.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Prestige Cannabis Co.
11.2024 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Packaged regulated products in appropriate exit containers.
- Restocked supplies and arranged displays.
- Checked guests' photo identification for validity and age requirements.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Budtender
Prestige Cannabis CO.
01.2024 - 11.2024
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed high volume of cash with 100% accuracy rate.
- Listened to customer needs and desires to identify and recommend optimal products.
Salon
Ulta Beauty
03.2023 - 08.2023
- Customer Salon Conversion
- Perform Services
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Determined appropriate hair treatments based on conditions and textures.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Metro Technology Centers
03.2021 - 08.2023
- Adult Student of the Year, February 2022
- Skills USA Leadership Competition Medaled, March 2022
Hair Salon Assistant
Natural Unique's Salon
11.2022 - 08.2022
- Assisted and shadowed licensed hair stylists
- Maintained, and organized facility
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Apprentice
LaMoor's Beauty Supply
12.2021 - 07.2021
- Online Digital Marketing
- Shadowed Business Owner
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned wide range of simple and complex techniques from on-the-job training.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Served as corporate liaison for finance, IT, and marketing departments.
Overnight Manager
ONCUE
08.2019 - 09.2020
- Supervised personnel working overnight in gas station area to support safe operation and maximize productivity efficiencies.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Managed 4 employees in delivering smooth, productive night shift operations.
- Trained and mentored new and existing staff to achieve best practices.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
First Assistant Manager
ONCUE
06.2018 - 08.2019
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Second Assistant Manager
ONCUE
07.2017 - 06.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier Clerk
ONCUE
06.2016 - 07.2017
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
Education
LEVEL 1 REZO CUT & REZO LITES - COSMETIC
REZO ACADEMY
Phoenix, AZ09-2023
Cosmetology - Cosmetology
Metro Technology Centers
Oklahoma City01-2023
High School Diploma -
Western Heights High School
Oklahoma City, OK05.2016
Skills
- Time Management
- Communication
- Multi-Tasking
- Customer Service
- Staff training and onboarding
- Cash handling
- Inventory controls
- Punctual and reliable
- Energetic and enthusiastic
- Operations management
- Compliance
- Training and mentoring
- Handling customer complaints
- Shift leadership
- Team development
Certification
- Certified Curly hair specialist, est 2023
- Licensed OMMA Worker - EST 2024
Timeline
Shift Manager
Prestige Cannabis Co.
11.2024 - Current
Budtender
Prestige Cannabis CO.
01.2024 - 11.2024
Salon
Ulta Beauty
03.2023 - 08.2023
Hair Salon Assistant
Natural Unique's Salon
11.2022 - 08.2022
Apprentice
LaMoor's Beauty Supply
12.2021 - 07.2021
Metro Technology Centers
03.2021 - 08.2023
Overnight Manager
ONCUE
08.2019 - 09.2020
First Assistant Manager
ONCUE
06.2018 - 08.2019
Second Assistant Manager
ONCUE
07.2017 - 06.2018
Cashier Clerk
ONCUE
06.2016 - 07.2017
LEVEL 1 REZO CUT & REZO LITES - COSMETIC
REZO ACADEMY
Cosmetology - Cosmetology
Metro Technology Centers
High School Diploma -
Western Heights High School