Salete Fernandes
Dorchester,USA
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal banker
Santander Bank
01.2019 - Current
- Greeting customers and guiding customers in a friendly and professional manner.
- Processing customer deposit withdraws, and payments in a professional manner.
- Checking checks and making sure they are been correctly written out and dated.
- Shredding the documents on the BIC teller work that are no longer needed and must be destroyed.
- Transferring large and small funds from one customer account to another.
- Addressing bank customers by their names, along with a smile and direct eye contact.
- Completing all given tasks on time to legal requirements and negotiated deadlines.
- Ordering cash for the branch as well supplies for the branch.
- Processed exchange and foreign currency, and night deposit.
- Identified potential customers and make referrals to bankers.
- ATM cash ordering, troubleshooting and balancing.
- Maintained and update profiles on regular basis.
- Establish new customer accounts including checking accounts, savings, lines of credit, and loans.
- Demonstrated product knowledge of the merchandise and their accessories.
- Maintained confidentially of bank and client information.
- Adhered to Citizen's bank security and audit procedures.
- Open and close the branch.
Banker
Citizen's Banker
07.2015 - 02.2018
Store Manager
Sewfisticated Fabrics
05.2011 - Current
- Maintain employee schedule and payroll; Oversee the activities of store staff of 5; Stay up to date on all store policies and procedures.
- Assist in conducting interviews and hiring of all potential store staff; Trained all new hires.
- Increase sales by using up-selling and suggestive sales techniques; Introduce and demonstrated new merchandise to staff and customers.
- End-of-day reconciliation of daily sales; Merchandising and display set-up; Inventory store stock.
- Loss prevention, including implementation of security procedures, video surveillance and communication with local law enforcement.
- Promptly and professionally address any customer concerns or complaints regarding the store or its employees.
Education
B.S. - Economics and Accounting
Universidad Jean Piaget
10.2008
Skills
- Skilled and experienced customer service and sales professional offering experience in the retail industry, including store manager
- Strong cash handling and data entry skills, proficient in MS Office and bi-lingual English/Portuguese
- Excellent organizational, time management and problem-solving skills
- Able to handle large work volume, juggle priorities and perform well in a high-volume, demanding work environment
- Capable of working with minimal supervision and willing to assist others to achieve goals
Certification
Professional Translation & Interpreting -06/2020
ONline PCA training - 2024
Other Experience
- 02/2008 to 09/2010 – Polinerts, Accounting Specialist, Praia, Cape Verde Islands.
- 05/2006 to 08/2006 – Government Finance Department, Internship, Praia, Cape Verde Islands.
Languages
Spanish
Professional Working
English
Full Professional
Portuguese
Full Professional
Timeline
Personal banker
Santander Bank
01.2019 - Current
Banker
Citizen's Banker
07.2015 - 02.2018
Store Manager
Sewfisticated Fabrics
05.2011 - Current
B.S. - Economics and Accounting
Universidad Jean Piaget
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