Salicia Leal
Summary
Adaptable professional with hands-on experience in customer service and payment processing. Thrived in fast-paced environments by effectively managing last-minute changes and delivering exceptional communication as a team player. Committed to learning new processes to drive organizational success.
Overview
5
5
years of professional experience
Work History
Front end teamlead
Walmart
Madera, CA
10.2021 - 06.2026
- Resolved customer complaints and ensured satisfaction through effective issue rectification.
- Processed payments and issued accurate receipts, bills, and change to enhance customer experience.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Trained front-line team members on customer service excellence, contributing to improved service ratings.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Supervised cashier team to ensure smooth daily operations.
- Assisted cashiers with resolving customer complaints and inquiries.
- Handled cash, credit, and digital payments while following security protocols.
- Trained new employees in customer service techniques and store policies.
Education
Madera South High School
Madera, CASkills
- Customer service
- Complaint resolution
- Cash handling
- Effective communication
- Customer service training
- Adaptability to change
Timeline
Front end teamlead
Walmart
10.2021 - 06.2026
Madera South High School