Overview
Work History
Education
Skills
Timeline
Generic

Salihah Perkins

North Las Vegas

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Hilton Grand Vacation Club
Las V
10.2015 - 03.2025
  • Developed strong customer relationships to encourage repeat business.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Kept accurate knowledge of types of rooms available at various resort locations.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Processed customer payments for reservations over the phone.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Resolved guest complaints by providing exceptional customer service.

Education

High School Diploma -

DeVry University
Las Vegas, NV

Skills

  • Customer service
  • Customer relationship management
  • Sales support
  • Data entry
  • Reservation management
  • Conflict resolution

Timeline

Customer Service Representative

Hilton Grand Vacation Club
10.2015 - 03.2025

High School Diploma -

DeVry University

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Salihah Perkins