Summary
Overview
Work History
Education
Skills
Timeline
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Salim Kellem

Jacksonville,NC

Summary

Dynamic customer service professional with a proven track record at Valcorp, adept at resolving inquiries and enhancing satisfaction ratings. Skilled in data entry and active listening, I effectively trained new team members and collaborated with cross-functional teams to streamline processes, ensuring efficient service delivery and improved customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Valcorp
Jacksonville, NC
08.2024 - Current
  • Resolved customer inquiries across multiple channels, ensuring timely and accurate responses.
  • Processed orders efficiently, utilizing CRM software to track and manage customer accounts.
  • Assisted in training new team members on company policies and customer service protocols.
  • Handled customer complaints with empathy, improving overall satisfaction ratings.
  • Collaborated with cross-functional teams to enhance service delivery processes and resolve issues quickly.
  • Maintained detailed records of interactions, contributing to data accuracy for reporting purposes.

Apparel Associate

Walmart
Jacksonville, NC
08.2025 - 11.2025
  • Assisted customers in selecting apparel, enhancing shopping experience and promoting product knowledge.
  • Organized merchandise displays to maintain store aesthetics and improve product visibility.
  • Processed inventory shipments accurately, ensuring timely stock replenishment on sales floor.
  • Provided training to new associates on operational procedures and customer service standards.

Education

High School Diploma -

Southwest High School
Jacksonville, NC
06.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Apparel Associate

Walmart
08.2025 - 11.2025

Customer Service Representative

Valcorp
08.2024 - Current

High School Diploma -

Southwest High School