Salim R. Tufts
Vancouver,WA
Summary
Customer-focused technical support student with a strong aptitude for critical thinking and troubleshooting. Proven track record of resolving customer concerns and providing remote support via phone and email. Committed to advancing education in Information Technology and dedicated to achieving goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guitar Instructor
School of Rock
09.2024 - Current
- Provided guitar instruction to students of varying age and skill levels.
- Assisted clients in preparing for auditions or performances
- Developed lesson curriculum based on student skill level.
- Organized activities to promote learning and increase student enjoyment.
Server Assistant
Tom's Urban
05.2021 - Current
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
Education
High School -
Columbia River High School
Vancouver, Washington06.2021
High School - IT Support
Cascadia Technical Academy
Vancouver, Washington06.2021
Skills
- Experience troubleshooting computer issues to keep systems running smooth
- Experience building, installing, testing, monitoring, and upgrading computer systems
- Knowledge of Windows operating system
- Experience installing and configuring operating systems
- Experience managing and performing hard drive backups
- Experience configuring user accounts, and assigning permissions and limitations
- Experience with server administration, and configuring server equipment in a classroom environment
- Ability to work independently
- Record-keeping
Certification
- Microsoft Technical Associate - Windows OS Fundamentals, 01/01/19
- Google IT Support Professional Certificate, In Progress
Timeline
Guitar Instructor
School of Rock
09.2024 - Current
Server Assistant
Tom's Urban
05.2021 - Current
High School - IT Support
Cascadia Technical Academy
- Microsoft Technical Associate - Windows OS Fundamentals, 01/01/19
- Google IT Support Professional Certificate, In Progress
High School -
Columbia River High School
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