Salimah Abdul-Rashid
Alvin,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Sales Agent
Salelytics
Virtual, US
03.2023 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices.
- Created a new customer database by entering customer information into a database.
- Built rapport with clients by providing quality customer service and problem solving.
Correctional Officer
Texas Department of Criminal Justice
Rosharon, TX
08.2021 - 02.2023
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Facilitated transparent and efficient communication across facility areas, contributing to a safe operational environment.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Monitored inmate behavior to maintain order within the prison.
Supervisor
Starbucks
Stockton, CA
04.2015 - 07.2021
- Managed and resolved customer complaints, ensuring satisfaction and maintaining company standards.
- Supervised and trained team members, fostering a collaborative and efficient work environment.
- Monitored sales performance and worked to achieve store sales target.
- Maintained detailed records of inventory, sales, and employee performance for reporting and analysis.
Education
Associate in Arts - Interdisciplinary Studies
San Joaquin Delta College
Stockton, CA05.2020
Skills
- Customer Service
- Decision-Making
- Problem-Solving
- Adaptability
- Data Entry
- Negotiation
- Attention to Detail
- Conflict Resolutions
Timeline
Sales Agent
Salelytics
03.2023 - Current
Correctional Officer
Texas Department of Criminal Justice
08.2021 - 02.2023
Supervisor
Starbucks
04.2015 - 07.2021
Associate in Arts - Interdisciplinary Studies
San Joaquin Delta College
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