Salimah Abdul-Rashid
Rosharon,TX
Summary
Facilitated conflict resolution and data entry processes, utilizing adaptability and negotiation skills to drive company growth and improve client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
07.2025 - Current
- Evaluated claims to determine validity and settled disputes effectively.
- Collaborated with policyholders and service providers to gather necessary documentation.
- Analyzed data trends to identify potential fraud cases and mitigate risks.
- Evaluated auto claims to determine coverage and liability based on policy guidelines.
- Collaborated with repair shops and insured parties to facilitate timely claim resolutions.
SALES AGENT
Salelytics
03.2023 - 07.2025
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices.
- Created a new customer database by entering customer information into a database.
- Built rapport with clients by providing quality customer service and problem solving.
- Virtual
CORRECTIONAL OFFICER
Texas Department of Criminal Justice
08.2021 - 02.2023
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Facilitated transparent and efficient communication across facility areas, contributing to a safe operational environment.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Monitored inmate behavior to maintain order within the prison.
SUPERVISOR
Starbucks
04.2015 - 07.2021
- Resolved customer issues, enhancing satisfaction and aligning with company standards.
- Led team training, promoting a cooperative and productive environment.
- Analyzed sales trends, contributing to achieving store targets.
- Managed inventory records, optimizing reporting and analysis.
- Implemented strategic workflow improvements to streamline operations and enhance team productivity across multiple shifts.
Education
ASSOCIATE IN ARTS - INTERDISCIPLINARY STUDIES
San Joaquin Delta College
Stockton, CA05.2020
Skills
- Achieved high customer satisfaction through effective problem-solving and adaptability Enhanced team dynamics by fostering strong communication and conflict resolution skills Drove successful sales outcomes by implementing strategic training and management practices
Certification
Adjusters license
Timeline
Claims Adjuster
Progressive
07.2025 - Current
SALES AGENT
Salelytics
03.2023 - 07.2025
CORRECTIONAL OFFICER
Texas Department of Criminal Justice
08.2021 - 02.2023
SUPERVISOR
Starbucks
04.2015 - 07.2021
ASSOCIATE IN ARTS - INTERDISCIPLINARY STUDIES
San Joaquin Delta College