Summary
Overview
Work History
Education
Skills
Timeline
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SALIMAH GIBBS

Brooklyn,NY

Summary

Highly skilled in providing information regarding products and services of my employer • Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner.

Overview

7
7
years of professional experience

Work History

Claims Adjuster

Progressive Insurance
New Hyde Park, NY
01.2021 - Current
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

Claims Representative

Geico
Woodbury, NY
02.2017 - 12.2020
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Help settle claims where there are no injuries and everyone agrees to accident details
  • Be the first point of contact for customers involved in accidents verify facts of the accident, review supporting case files, and negotiate settlements

Customer Service Representative

ConEdison
30 Flatbush Avenue
07.2016 - 01.2017


  • Demonstrate ability to record details of client contacts and service history· Proven ability to determine answers and solutions quickly.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 80 calls in queue per minute.

Customer Service Representative

NYC 311
59 Maiden Lane
03.2015 - 06.2016



  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.

Education

High School Diploma - Business

Medgar Evers College
06.2004

Skills

  • Skilled in call center operations
  • Committed to maintaining data integrity
  • Persuasive speaker

  • Marketing savvy
  • Adheres to customer service procedures

Timeline

Claims Adjuster

Progressive Insurance
01.2021 - Current

Claims Representative

Geico
02.2017 - 12.2020

Customer Service Representative

ConEdison
07.2016 - 01.2017

Customer Service Representative

NYC 311
03.2015 - 06.2016

High School Diploma - Business

Medgar Evers College

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SALIMAH GIBBS